Sales Associate

Staples; Whitehorse, Quebec; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefits

Group RRSP

Learning and Development

Associate Recognition

Job summary

Staples Canada in Whitehorse, Yukon is seeking a retail Associate to deliver exceptional customer service and drive sales across furniture, technology and supplies.

You will set and achieve sales goals with store leadership, uphold brand standards, handle POS transactions, and keep the store clean and safe while supporting merchandising and signage. Flexible benefits and associate programs are available.

Qualifications

• 3 months to 1 year of retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and engage customers to drive sales.
• Handle transactions using POS and assist with shipping transactions.
• Maintain store cleanliness, shelves, demo units, and safety standards.
• Support merchandising, signage, planograms, and stocking.

Skills

Customer service

Communication

Teamwork

Job description

Some of what you will do

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Some of what you will get

• Associate Discount
• Flexible Benefit Plans
• Group RRSP Program
• Learning and Development Programs
• Associate Recognition Programs

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.