Sales Associate

PCRK Group; Town of Middleton; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a dynamic team as a Front Desk Associate at a leading company in the wellness industry. This role is vital in creating a welcoming atmosphere for guests and ensuring a seamless experience from the moment they arrive. You will manage appointment bookings, provide essential information about services, and support sales initiatives. If you thrive in a fast-paced environment and have a passion for customer service, this position offers an excellent opportunity to grow within a supportive organization. Enjoy a range of benefits, including medical plans and discounts, while making a positive impact on clients' lives.

Benefits

Excellent medical, dental, and vision plans

Paid time off

Comprehensive 401K package

45% discount on products

Employee referral bonuses

Free monthly massage/skincare services

Qualifications

• High school diploma required; experience in customer service preferred.
• Excellent communication and multitasking skills are essential.

Responsibilities

• Greet guests and manage front desk operations efficiently.
• Provide information about services and resolve guest inquiries.

Skills

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Basic Software Applications

Job description

Position Overview

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

1. Greet and welcome guests warmly and professionally.
2. Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
3. Provide accurate information regarding services, products, and promotions to guests.
4. Maintain a clean and organized front desk area.
5. Address and resolve guest inquiries and concerns promptly and effectively.
6. Assist in promoting membership options, retail products, and additional services.
7. Support the overall team in reaching sales and operational goals.

Minimum Requirements

1. High school diploma or equivalent required; further education in hospitality or business is a plus.
2. Previous experience in customer service or front desk roles is preferred.
3. Excellent communication and interpersonal skills.
4. Ability to multitask and manage a busy front desk efficiently.
5. Proficient in computer operations and basic software applications.
6. A positive attitude with a strong commitment to customer satisfaction.

Benefits

1. Excellent medical, dental, and vision plans
2. Paid time off
3. Comprehensive 401K package
4. 45% discount on products
5. Employee referral bonuses
6. Free monthly massage/skincare services

About PCRK Group

PCRK Group is headquartered in Phoenix, Arizona. We own and operate 131 Massage Envy locations throughout multiple states. At the PCRK Group, we take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today!