Sales Associate

CB2; Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

CB2 is seeking energetic Sales Associates to create memorable shopping experiences. You’ll meet daily sales goals, become an expert on our products, assist customers, and keep the salesfloor neat and ready to shop.

Under leadership, you’ll engage customers, develop relationships, promote promotions and events, and collaborate with teammates to achieve store objectives while upholding loss prevention and safety standards.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Ability to adapt in a flexible environment.

Responsibilities

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and develop long term relationships with customers
• Demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Promote current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the store
• Act as a visible and positive presence on the sales floor and follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable KPIs
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain awareness of loss prevention, security and safety following the guidelines provided by management or HR
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Assist customers with product selections and process all customer orders or returns

Skills

Interpersonal skills

Customer service

Retail experience

Teamwork

Problem solving

Tools

AS400 system

Zebra handheld devices

Theatro communication system

Job description

CB2 Sales Associates are at the core of our customers’ experience. Friendly, outgoing and naturally driven, you’re a fan of everything we sell. That enthusiasm brings a level of excitement to our stores that makes shopping fun—and keeps customers coming back. Under the direction and mentorship of the Leadership Team, your day is dedicated to meeting and exceeding daily sales goals, becoming an expert on our products, answering customers’ questions and keeping the salesfloor neat and ready to shop.

A day in the life as a Sales Associate...

• Support and maintain store sales and service goals and standards as communicated by the leadership team
• Actively engage customers and remain attentive to customer needs; with a focus on developing long term relationships with customers
• Possess and demonstrate company standards in selling, customer service, visual merchandising and teamwork
• Have awareness of current promotions, brand initiatives/events, store services, collaborations, and promote them to customers
• Maintain a working knowledge of current products on the sales floor and sell throughout the entire store
• Act as a visible and positive presence on the sales floor. Follow posted schedules with regard to zone assignments
• Support the company’s mission, goals, initiatives across all business channels implemented by the company, including applicable key performance indicators
• Assist the leadership team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associate
• Assist customers with product selections and process all customer orders or returns

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred