Sales Associate

Melanie Lyne; Burlington; Hybrid; CAD 21,000 - 26,000; Part time

Job summary

Laura Canada is seeking a Sales Associate in Burlington. You will deliver exemplary customer service, apply fashion knowledge, and build lasting relationships with clients to grow loyalty and sales.

Reporting to the Store Manager in Operations, you will drive sales, maintain product knowledge and fashion trends, promote the loyalty program, process POS transactions, and participate in inventory and training sessions.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident.
• Passion to keep learning, growing and adapting.

Responsibilities

• Provide exemplary customer service following Laura Canada standards.
• Drive sales by assessing customer needs and upselling per standards.
• Stay current on fashion trends and product knowledge.
• Develop customer relationships using Clientele Development tools.
• Promote website, CRM, loyalty program, and marketing initiatives/events.
• Process POS transactions accurately (sales, refunds, Ship to Home).
• Maintain visual presentation and store cleanliness.
• Complete administrative tasks accurately and on time.
• Support store initiatives and comply with policies.

Skills

Customer service

Communication

Professionalism

Initiative

Team player

Job description

Sales Associate

Reports to:Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.