Sales Associate

Staples Canada; Edmonton; On-site; CAD 31,000 - 40,000; Full time

Job summary

A leading company in retail seeks enthusiastic Customer Service Associates for their Edmonton location. You will engage customers, drive sales across various store categories, and maintain operational standards while ensuring a positive shopping experience. Strong communication and teamwork skills are desired, with prior retail experience preferred.

Qualifications

• 3 months to 1 year of prior retail experience preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance engagement.
• Drive sales in furniture, technology, and supplies areas.
• Calmly de-escalate complex customer situations.

Skills

Customer service

Communication

Team collaboration

Tools

Point of Sale (POS) system

Job description

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Some of what you need

• 3 months to 1 year of prior retail experience (preferred).
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

6510 Gateway Boulevard, Edmonton, AB, T6H 5Z5, CA

• Locations 6510 Gateway Boulevard, Edmonton, AB, T6H 5Z5, CA