Team Lead

Roots; Burlington; Hybrid; CAD 2,066,000 - 2,755,000; Full time

Job summary

Roots is looking for a Sales Associate in Burlington, Canada to provide exceptional service, build relationships, and maintain appealing product displays. You will handle POS transactions and support store operations with a friendly, proactive attitude.

Ideal candidates have retail apparel experience, strong communication skills, and a passion for customer care. Join a team focused on loyalty, standards, and loss prevention while contributing to a positive shopping experience.

Qualifications

• Retail experience in apparel preferred.
• Ability to develop relationships with customers.
• Experience with cash handling and merchandise presentation.
• Self-starter with good judgment.
• Excellent presentation skills in a retail environment.
• Upbeat, friendly and customer-focused.
• Ability to understand customer needs and influence decisions.
• Team player.

Responsibilities

• Display a customer comes first attitude and build loyalty.
• Resolve customer issues at store level timely and positively.
• Be a team player and contribute to store success.
• Perform POS transactions and merchandising tasks.
• Keep current on product and service updates.
• Maintain store visuals and housekeeping per standards.
• Adhere to Loss Prevention policies.

Skills

Customer service

Relationship building

Cash handling

Merchandise presentation

POS transactions

Team player

Communication

Self-starter

Retail knowledge

Product knowledge

Tools

POS system

Job description

Job Description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE'RE LOOKING FOR?

To be successful, you'll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company's future by:

• Display a "customer comes first" attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores' success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'

We'd like to thank everyone who applies, but we can only contact applicants who are most qualified.