SALES ASSISTANT

Urbandale Construction; Ottawa; Hybrid; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Extended health benefits

Group RRSP with matching

Employee & Family Assistance Program

Charitable initiatives and team events

Job summary

Urbandale Construction is seeking a Sales Assistant to support the on-site sales team. You will greet visitors, conduct model home tours, guide buyers through the home-buying process, and maintain CRM records.

You’ll also assist with agreements, change orders, and high-traffic coverage in sales centres. In this role you will collaborate with the New Home Sales Consultants, site staff, and other assistants to achieve community sales goals.

Qualifications

• High school diploma required; post-secondary diploma an asset.
• Experience in new home sales is an asset but not required.
• Proficient communication and customer-service mindset.

Responsibilities

• Greet visitors and conduct model home tours.
• Prepare documentation and manage CRM records.
• Follow up with prospective buyers and nurture leads.
• Maintain clean, organized sales center and presentable model homes.
• Know available homes, pricing, and upgrades.

Skills

Customer engagement

Communication skills

Organization

Bilingualism

Education

High school diploma

Post-secondary diploma (asset)

Tools

Microsoft Office

CRM

ERP software

Canva

Adobe Acrobat

Job description

Job Description

Posted Thursday, September 3, 2026 at 4:00 AM

Urbandale Construction has been setting the standard in residential low-rise housing for more than 40 years. As a second-generation, family-run company, we are known for high-quality, high-performance construction, thoughtful design, and a genuine commitment to doing things right.

As Sales Assistant you will provide essential on-site support to the sales team by greeting visitors, conducting model home tours, and guiding prospective buyers through the home-buying process. You will maintain sales office organization, prepare documentation, manage CRM databases, and deliver a high-quality customer experience. You will also be responsible for acting on behalf of the New Home Sales Consultant in their absence as well as during high traffic in sales centres. The Sales Assistant works closely with the New Home Sales Consultant(s), construction site staff and other Sales Assistants to meet the sales goals of each community.

Key Responsibilities

• Customer Engagement: Greet visitors, deliver sales presentations, and showcase model homes and community amenities.
• Administrative Support: Maintain accurate client records, register visitors, and assist with processing purchase agreements and change orders.
• Lead Management: Follow up with prospective buyers and assist the Sales Consultant with nurturing leads.
• Sales Center Maintenance: Ensure the model home and sales center are clean, tidy, organized, and presentable.
• Product Knowledge: Maintain in-depth knowledge of available homes, pricing, and upgrades.

Qualifications

• Experience in new home sales (an asset, but not required)
• High school diploma
• Post-secondary diploma in a related field (an asset)
• New home industry experience (an asset)
• Strong sense of social perceptiveness and emotional intelligence
• Professional & effective communication skills (Bilingualism an asset).
• Passion for excellence in customer experience delivery.
• Ability to work in a fast-paced, team oriented, deadline driven environment with multiple competing priorities.
• Self-starter with high degree of initiative, creativity, and flexibility.
• Detail oriented while being able to think strategically.
• Time management, prioritization, multitasking, and organizational skills
• Effective problem solving, decision making, negotiation and conflict management skills
• Professionalism, tact, courtesy, and diplomacy skills
• Ability to establish and nurture productive relationships with staff, co-workers, customers, trade and industry partners.
• Proficiency in:
  • Microsoft Office Suite, word processing, spreadsheets, databases, electronic mail/calendar applications, social media platforms ( Facebook, Instagram, LinkedIn ), Canva, Adobe Acrobat, CRM and ERP software.
• Extended health benefits
• Group RRSP with matching
• Employee & Family Assistance Program
• Charitable initiatives and team building events

This is a vacant position.

Accessibility accommodations for job applicants are available on request.

Please note only candidates under consideration will be contacted.

Thank you to all applicants for your interest.