Sales and Solutions Coordinator

Entripy; Oakville; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental benefits after prob.

Employee discounts

Casual dress

Social events

Fitness benefits

Great location near Oakville/Mississau

Job summary

Entripy CustomClothing, located at the Mississauga/Oakville border, seeks a Sales and Solutions Coordinator to support the sales team from inquiry through production and delivery. The role focuses on managing orders, coordinating artwork and proofs, and developing tailored solutions for customers.

The candidate should have strong communication skills and 2+ years in order processing or a related role, with experience using Microsoft Dynamics ERP and Microsoft Office Suite.

Qualifications

• 2+ years of experience in order processing, sales coordination, project coordination, or a related role.
• Experience with ERP/order management systems such as Microsoft Dynamics.
• Strong attention to detail and accuracy in data entry.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).

Responsibilities

• Manage the full order lifecycle from intake to delivery—gather customer requirements, coordinate artwork and proofs, facilitate approvals, enter confirmed orders into the ERP, and drive on-time completion.
• Serve as the primary point of contact for customers—provide proactive status updates, answer questions, and resolve issues quickly and professionally.
• Coordinate across production, design, and sales teams—build work-back schedules, track milestones, and communicate changes.
• Request, review, and relay proofs between internal teams and customers, ensuring accuracy before sign-off.
• Source products outside Entripy's standard catalogue to meet specific customer needs, including supplier pricing and lead times.
• Maintain accurate order records and status updates within the ERP system.
• Anticipate risks to timelines and flag them early, working with production and vendors to keep orders on track.
• Identify opportunities to improve order flow and cross-functional coordination.

Skills

Order processing

Cross-functional communication

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Dynamics ERP

Microsoft Office Suite

Job description

About us:

Entripy is Canada’s leader for custom printed apparel,uniforms and promotional items. With screen printing, digital printing andembroidery all done in-house, Entripy delivers custom branded solutions forcompanies and organizations across Canada looking to “put their logo on it”.Proudly Canadian, Entripy’s use of proprietary technology allows the company tooffer one of the fastest turnaround times, on demand production and aneffortless fulfillment process unmatched within the industry. Entripy is a certifiedmember of the Canadian Aboriginal and Minority Supplier Council (CAMSC).

We are headquartered in a vertically integrated 40,000 plussquare foot state-of-the‑art facility in Oakville, Ontario. Ourtechnology-focused and vertically-integrated operations allow us to provideclients with superior speed, quality, convenience and pricing. We are Canada’sleader in custom branded apparel, but we are just scratching the surface of ourpotential.

Job Summary:

The Sales and Solutions Coordinator plays a critical rolesupporting the sales team and sits at the centre of the customer experience —managing orders from first inquiry through final approval, into production, andout the door on time. This role involves coordinating sales processes, managingcustomer inquiries, preparing quotes, and developing tailored solutions to meetcustomer needs. It requires someone with strong communication skills who cankeep customers informed and cross-functional teams aligned, combined withpractical project management instincts to juggle multiple orders, buildwork-back timelines, and anticipate risks before they impact deadlines. Theideal candidate is equally comfortable communicating with customers andnavigating internal systems, with a sharp eye for detail and the ability tokeep multiple orders moving simultaneously to ensure overall clientsatisfaction.

Location: In Office; Monday to Friday
Salary Range: $55,000 - $65,000/year based on experience

Responsibilities:

• Manage the fullorder lifecycle from intake to delivery — gathering customer requirements,coordinating artwork and proofs, facilitating approval rounds, enteringconfirmed orders into Microsoft Dynamics, and driving each order to on-timecompletion.
• Serve as theprimary point of contact for customers throughout the order process — providingproactive status updates, answering questions clearly, and resolving issuesquickly and professionally.
• Coordinate acrossinternal production, design, and sales teams — building work-back schedules,tracking milestones, and communicating changes so nothing falls through thecracks.
• Request, review,and relay proofs between internal teams and customers, ensuring accuracy andclarity before sign-off.
• Source productsoutside Entripy's standard catalogue to meet specific customer needs, includingobtaining supplier pricing and confirming lead times.
• Maintain accurateorder records and status updates within the ERP system.
• Anticipate risks totimelines and flag them early, working with production and vendors to keeporders on track.
• Identifyopportunities to improve order flow, communication, and coordination processes.

Skills and Qualifications:

• Excellent writtenand verbal communication skills — able to keep customers informed, coordinateacross internal teams, and manage difficult conversations with confidence andprofessionalism.
• StrongOrganizational skills — comfortable managing multiple orders simultaneously,building and tracking timelines, and keeping cross-functional stakeholdersaligned.
• 2+ years ofexperience in order processing, sales coordination, project coordination, or arelated role.
• Experience withMicrosoft Dynamics ERP or a similar order management system.
• Strong attention todetail and accuracy in data entry.
• Strongproblem-solving instincts and ability to think one step ahead.
• Ability tomultitask and prioritize in a fast‑paced, deadline-driven environment.
• Proficiency inMicrosoft Office Suite (Excel, Outlook, Word).

Benefits:

• Medical/Dental benefits aftersuccessful completion of probation period
• Employee Discounts(so you can rock your personalized attire)
• Casual dress (leaveyour business gear at home)
• Fun social events(we work hard and play hard)
• Fitness benefits (wewill help you get your fit on)
• Fantastic location(Mississauga/Oakville border)

Entripy CustomClothing is proud to be an equal opportunity workplace and in accordance withthe Accessibility for Ontarians with Disabilities Act 2005, will provideaccommodation throughout the recruitment, selection and assessment process. Inaccordance with Ontario's Employment Standards Act, 2000, Entripy CustomClothing discloses that artificial intelligence (AI) tools may be used toscreen, assess, or select applicants who apply to this publicly advertisedposition. Final hiring decisions are made by our human recruiters and hiringmanagers, who review applications with appropriate oversight. If you havequestions about our use of AI in recruitment, please contact [e-mail].