Sales and Service Coordinator - Automotive

EBlock; Halifax; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company in the automotive sector is looking for a Sales and Service Coordinator to manage customer service inquiries related to vehicle titles and transactions. This role involves communication with customers, maintaining records, and ensuring accurate processing of vehicle information. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work under deadlines. A competitive salary and benefits package are offered.

Benefits

401k/RSP programs

Paid time off

Flexible working environment

Qualifications

• 3+ years of customer service experience required.
• Experience in the automotive industry is an asset.

Responsibilities

• Handle customer service inquiries related to vehicle titles and payments.
• Coordinate communications between account and operational teams.

Skills

Customer Service

Communication

Attention to Detail

Analytical Thinking

Education

Certification in Sales

Tools

Microsoft Excel

Google Sheets

Job description

Sales and Service Coordinator - Automotive

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us .

The Sales and Service Coordinator will be responsible for handling customer service inquiries related to vehicle titles, payments, and transactions, via email, telephone, and on-site. As a Sales and Service Coordinator, you will be asked to relay information relating to our services and processes, and locate and provide appropriate documentation and company information as needed .

We offer a competitive salary; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; and so much more!

Schedule: Monday - Friday, 8:30am - 5:00pm

What You Will Do:

• Communicate vehicle title requests to our customers across Canada. Confirm accurate vehicle VIN numbers, odometer readings, and that titles contain no alterations and meet provincial requirements.
• Coordinate communications and operations between the account and operational teams in order to manage receipt and release of vehicles
• Utilize various systems, namely our EBlock Operating System, to help manage vehicle releases and on-site customer requests
• Perform day-to-day transactions which include locating, investigating, verifying, classifying, computing, posting, and recording data in various tracking systems, relating to task management, accounting data, and company systems
• Maintain customer records by relaying and updating account information
• Maintain strong customer relationships through regular verbal and written communication and provide timely documentation and resolution of issues
• Execute recurring monthly reporting to support our Sales and Operations teams
• Coordinate with multiple departments to communicate, coordinate, and resolve items as necessary
• Conduct weekly visits to Access Nova Scotia Halifax to process documents
• Provide ongoing assessment of accounts’ current service level needs and bring any new service needs to the attention of your manager

What You Will Need:

• Experience in the car auction or automotive industry an asset, but not mandatory
• 3+ years of customer service experience
• Must be at least 21 years of age and possess a valid driver's license and clean driving record
• Excellent interpersonal and communication skills
• High degree of accuracy and attention to detail
• Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs
• Strong abstract analytical and critical thinking skills
• Ability to build and maintain business relationships, and ability to work in a team environment
• A team player with high level of dedication
• Ability to work under strict deadlines
• Excellent organizational and multitasking skills
• Certification in sales or relevant field is a plus

What We Offer:

• Competitive pay
• 401k/RSP programs
• Paid time off
• Flexible working environment
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $50,000.00 - $60,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.