Customer Sales and Support Representative

Sandvik Group; Milton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the mining and construction sectors is looking for a Customer Support Representative. In this role, you will handle customer orders and inquiries, ensuring satisfaction and smooth operations. Strong customer service skills and technical proficiency are essential.

Benefits

Flexible work environment

Working from home kit provided

Ongoing support and training

Attractive penalty rates for overtime

Employee Benefits Program

Qualifications

• Minimum of two years' experience in customer-focused roles required.
• Strong work ethic, flexibility, and teamwork emphasized.
• Experience with Microsoft Office tools necessary.

Responsibilities

• Handle customer calls and emails regarding orders.
• Investigate and resolve delivery and order issues.
• Maintain data in CRM system and manage transactions.

Skills

Customer Service

Problem Solving

Communication

Tech Aptitude

Tools

Microsoft Office

Job description

Customer Sales and Support Representative

Sandvik Mining and Rock Solutions

Join our dynamic team at the forefront of customer engagement! Situated in the vibrant Milton Green precinct, we are seeking a dedicated Customer Support Representative. Your role will be crucial in assisting customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.

Your Role as a Customer Support Representative

As a Customer Support Representative, you’ll be at the heart of our customer service operations. Your day will involve handling incoming and outgoing calls, managing email correspondence, and supporting your allocated customer base. You’ll build lasting relationships as the go-to person for parts orders and quotations, ensuring smooth daily operations for our customers. This role often requires you to investigate and resolve delivery and order-related issues, so strong problem-solving skills are essential. The satisfaction you get from resolving a customer’s delivery problem and keeping their operations on track will be a key part of your job.

On the technical side, you’ll maintain data in our Customer Relationship Management (CRM) system and work with various e-commerce platforms to manage transactions between Sandvik and our customers. Given our global reach, you’ll interact with a diverse range of people from our supply chain network worldwide.

Our Customer Support Team offers a flexible work environment with a hybrid home and office arrangement, allowing you to work from home two days a week. We provide a comprehensive ‘working from home’ kit, including a laptop, monitor, wireless keyboard and mouse, and an internet dongle, to ensure you’re set up for success

What You’ll Need to Succeed;.

• Exceptional Customer Service Skills: You should have a strong dedication to customer service, capable of delivering unparalleled support. A minimum of two years’ experience in customer-focused roles, such as telecommunications, insurance, retail, hospitality, or any sector known for outstanding customer care, is required.
• Strong Work Ethic: We value honesty, professionalism, and integrity. The ideal candidate will thrive in a team environment, demonstrating flexibility, a willingness to embrace change, and exceptional communication skills. A collaborative spirit, the ability to work independently, and a positive, proactive approach are essential. A superb phone manner and an enthusiastic ‘can-do’ attitude are fundamental.
• Technical Proficiency: Experience with Microsoft Office tools such as Outlook, Excel, PowerPoint, and Word is necessary. Our Customer Support Centre uses many computer systems and applications, so familiarity with basic Microsoft applications and an aptitude for technology are crucial.

This is a permanent role that requires flexibility around start and finish times to accommodate customer service across different time zones from New Zealand to Western Australia.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job. Applications with a cover letter will be highly regarded.

Reasons you should join the Sandvik team!

• At the heart of Sandvik is a profound commitment to safety. Each year our wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees to ensure support is tailored to meet our employees needs.
• We are located in the heart of the Milton Green Precinct that looks over the Brisbane River and skyline. Milton Green is one of Brisbane’s most desirable neighbourhoods, elevated by its location, strong sense of community and weekly lunch time markets.
• Our team is very supportive, and we have an exceptional onboarding and training process.
• Attractive Penalty rates for overtime and weekends worked.
• Ongoing support and internal development options.
• Potential to work from home, up to twice a week.
• We have a diverse workforce which makes for a great place to work.
• We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.
• Option to purchase up to two weeks additional annual leave per year.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
Ivy Chau

For further information – [e-mail]