Sales and Catering Coordinator

Germain Hôtels; Toronto; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Great travel rates at Germain Hotels

Creative/autonomous work environment

On-site gym access

Job summary

Germain Hotels in Toronto is seeking a Sales & Catering Coordinator to drive small group bookings, contract finalization, and seamless event execution, including lodging, meeting space, and catering. You will support the Sales team and ensure accurate follow-up on all group-related activities.

You’ll negotiate contracts, coordinate site inspections, manage function space revenue, and act as the liaison between operations and sales to keep clients informed throughout the billing and post-event

Qualifications

• One to two years of sales experience in hospitality.
• Strong computer skills, including proficiency in Microsoft Office; knowledge of Opera PMS is a plus.
• Ability to manage multiple priorities in a dynamic environment.
• Strong sense of organization, planning and attention to detail.
• Collaborative, proactive and service-oriented approach.
• Excellent verbal and written communication skills.
• Occasional availability on evenings and weekends, depending on event needs.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Negotiate and finalize contractual agreements with clients for meetings and events.
• Upsell menu options and manage site inspections and client visits.
• Manage meeting room revenue through planning and scheduling of function spaces.
• Serve as the primary contact for small groups booking rooms and catering; ensure accurate Opera profiles and billing setup.
• Coordinate audiovisual needs and space configurations; prepare final invoices.
• Loster communications between operations and sales and share relevant updates.
• Support sales events, trade shows, and presentations; perform other duties as assigned.

Skills

Sales experience in hospitality

Microsoft Office

Opera PMS knowledge

Multitasking

Organization and planning

Communication skills

Collaborative/service-oriented

Evenings/weekends availability

Tools

Microsoft Office

Opera PMS

Job description

Do you naturally think of the details that make all the difference?

Reporting to the Director of Sales, the Sales & Catering Coordinator is responsible for soliciting, contracting, and finalizing smaller groups, with or without event space, as defined by the property. The role includes supporting the Sales team and ensuring follow-up for all group-related activities, including lodging, meeting space, catering, and special events, in line with sales and marketing strategy and objectives.

WHAT YOU WILL DO

Sales

Effectively negotiates and finalizes contractual agreements with potential clients, ensuring price quotes for meeting room rentals are within established parameters.

• Demonstrates strong upselling skills when finalizing menu options.
• Conducts site inspections and client visits.
• Manages meeting room revenue through effective planning and scheduling of function space.

Catering

• Serve as the primary point of contact for booking and detailing small groups requiring rooms and catering, ensuring group block information in Opera is accurate, setting up billing, and handling other necessary preparations.
• Arrange audiovisual needs, configure event spaces, and prepare final invoices.
• In conjunction with the CSM, ensure all groups are detailed and information is shared with the operational departments.
• Follow up with clients during the billing process to ensure deposits are received and final bills are paid within seven days of group departure.
• Act as the liaison between operations and sales teams, keeping all parties informed of relevant developments.
• Coordinate activities according to contracts in collaboration with other departments.
• Manage and maintain Opera profiles for VIP clients, travel agents, and companies, in collaboration with the sales management team.
• Answer and address all general inquiry calls directed to the sales team.
• Assist and support the sales team with initiatives required to ensure the ongoing success of the hotel, including setting up and preparing for sales events such as trade shows, presentations, and sales blitzes.
• Perform other relevant duties as assigned.

WHAT YOU WILL BRING

• One or two years of sales experience in hospitality.
• Strong computer skills, including proficiency in Microsoft Office. Knowledge of Opera PMS is an asset.
• The ability to manage multiple priorities at once in a dynamic environment.
• A strong sense of organization, planning and attention to detail.
• A collaborative, proactive and service-oriented approach.
• Excellent verbal and written communication skills.
• Occasional availability on evenings and weekends, depending on event needs.
• Ability to multitask in a fast-paced environment

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again.
• A work environment that fosters creativity and autonomy. Contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The annual salary for this role is between48 000$ and 62 000$ , depending on experience, qualifications, and internal equity.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.