Sales Administrator

CRH California Water, Inc. in; Ontario; On-site; Full time

Job summary

As a Sales Administrator at a leading water treatment company, you will manage sales leads and ensure exceptional customer service. This full-time role involves handling inquiries, qualifying leads, and collaborating with the sales team, supported by a generous benefits package including paid time off and a 401k.

Benefits

Paid Time Off (PTO)

401k with company match

Opportunity to utilize Culligan equipment at home free of charge

Qualifications

• Two years of experience preferred.
• Above average skills in computer applications.
• Ability to type a minimum of 40wpm.

Responsibilities

• Set up appointments and respond to inbound sales leads.
• Qualify leads to determine interest, need, budget, and timeline.
• Track and report lead performance to support sales strategies.

Skills

Communication

Multitasking

Customer Service

Attention to Detail

Education

High School/GED

Job description

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Sales Administrator/Lead Catcher, you will be responsible for setting up appointments and responding to inbound sales leads quickly and professionally to ensure high conversion rates. This role acts as the first point of contact for potential customers and plays a critical part in qualifying leads, gathering essential information, and routing them to the appropriate sales representative or department. The Sales Administrators ensures all leads are followed up on in a timely and organized manner, maintaining a high standard of communication and customer service.

Why you'll love working here:

• We offer a full-time, Monday-Friday work schedule.
• You'll receive paid time off (PTO) at a generous accrual rate.
• We offer an hourly rate of $17-18 per hour, depending on experience.
• You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You'll have the opportunity to utilize Culligan equipment in your home free of charge!

What you'll do:

• Monitor incoming leads from various channels (web forms, phone calls, email, referrals, etc.).
• Respond promptly to new inquiries to ensure a fast turnaround time.
• Qualify leads by asking key questions to determine interest, need, budget, and timeline.
• Enter and update lead information accurately in BAM or lead management system.
• Assign qualified leads to the appropriate sales team or representative.
• Follow up with unresponsive leads to maintain engagement and interest.
• Track and report lead performance and conversion rates to support sales strategies.

Where you'll work:

Culligan Sales Administrators/Lead Catchers spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our Sales Administrators primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our Sales Administrators must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our Sales Administrators to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our Sales Administrators be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our Sales Administrators must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our Sales Administrators to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Customer-focused mindset with a proactive attitude.
• Ability to work in a fast-paced environment and meet quick turnaround expectations.
• Two year of experience.

INDSJ

Education

Preferred

Sales Administrator (Administrative)

Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Sales Administrator/Lead Catcher, you will be responsible for setting up appointments and responding to inbound sales leads quickly and professionally to ensure high conversion rates. This role acts as the first point of contact for potential customers and plays a critical part in qualifying leads, gathering essential information, and routing them to the appropriate sales representative or department. The Sales Administrators ensures all leads are followed up on in a timely and organized manner, maintaining a high standard of communication and customer service.

Why you'll love working here:

• We offer a full-time, Monday-Friday work schedule.
• You'll receive paid time off (PTO) at a generous accrual rate.
• We offer an hourly rate of $17-18 per hour, depending on experience.
• You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You'll have the opportunity to utilize Culligan equipment in your home free of charge!

What you'll do:

• Monitor incoming leads from various channels (web forms, phone calls, email, referrals, etc.).
• Respond promptly to new inquiries to ensure a fast turnaround time.
• Qualify leads by asking key questions to determine interest, need, budget, and timeline.
• Enter and update lead information accurately in BAM or lead management system.
• Assign qualified leads to the appropriate sales team or representative.
• Follow up with unresponsive leads to maintain engagement and interest.
• Track and report lead performance and conversion rates to support sales strategies.

Where you'll work:

Culligan Sales Administrators/Lead Catchers spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our Sales Administrators primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Who should apply:

The personal attributes that will set you apart in our hiring process include empathy and resilience – our Sales Administrators must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our Sales Administrators to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our Sales Administrators be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our Sales Administrators must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our Sales Administrators to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.

Your qualifications:

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Customer-focused mindset with a proactive attitude.
• Ability to work in a fast-paced environment and meet quick turnaround expectations.
• Two year of experience.

INDSJ

Education

Preferred

• High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

See job description