Remote Scheduling & Sales Specialist (Mat Leave Contract)

WS Audiology USA; North Vancouver; Remote; Full time

Job summary

Join a leading health services company as a Remote Scheduling and Sales Specialist. This temporary full-time position involves supporting sales targets, client appointment scheduling, and exceeding KPIs in a dynamic and inclusive environment. Bilingual candidates are preferred, and benefits start from day one.

Benefits

Health, dental, vision benefits

RRSP with employer matching

Remote work flexibility

Qualifications

• 1+ years experience in inside sales or high-volume appointment scheduling.
• Bilingualism in English and French is an asset.
• Prior experience with CRM systems.

Responsibilities

• Support sales targets by contacting prospective clients.
• Identify client needs and introduce promotions.
• Meet daily KPIs and maintain a high-volume calling plan.

Skills

Sales Mindset

Client Communication

Empathy

Motivation

Integrity

Tools

CRM Systems

Job description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

Join our Inside Sales Team! Now hiring a Remote Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.

Key position information:

• Job Type: Temporary full-time (maternity leave contract), anticipated length is August 2025 - December 2026 with potential for extension or transition to permanent hire *note, our contract employees are still entitled to benefits upon day one of hire and RRSP matching program access
• Location: Remote position within Ontario or British Columbia, some infrequent travel could be expected 2-4 x per year (travel compensated) to our Burlington, ON head office for meetings or events
• Shift(s):We have two vacancies available to cover maternity leave contracts. One position is a day shift 9:30 am - 5:30 pm Eastern Time ZoneMonday - Friday and the other is 12:00 pm - 8:00 pm Eastern Time ZoneMonday - Friday. Both positions require occasional rotational Saturday coverage (typically 4-8 x per year).

What we're looking for and what you'll do:

To succeed in this role, you will have a passion for delivering exceptional hearing health to HearCANADA's clients. You are sales-minded, with the ability to discuss product promotions and hearing care appointment options with a wide variety of clients across Canada. There is no cold calling required in this role, so we expect our Inside Sales Specialists to utilize existing leads to grow our client base by depicting HearCANADA's clinics as their destination of choice for top-tier hearing care. Bilingualism in French and English would be a definite asset.

What we offer you:

• $21-$25/hour based on experience + bonus
• Benefits (health, dental, vision) starting on day one of hire
• RRSP with employer matching program
• Remote work

What you will do:

• Support sales targets by contacting prospective clients to book an appointment with a hearing care professional in one of our many clinics across Canada
• Identify client needs and new sales opportunities, introduce promotions, and book hearing care appointments
• Meet and exceed daily Key Performance Indicators (KPIs) and overall targets while ensuring each interaction is consistent with standards of HearCANADA
• Participate in daily/weekly team meetings to share feedback and practice sales skills
• Maintain a high-volume calling plan and update all pertinent client information in appointment system (CRM)
• Communicate and work effectively with clinic teams to maximize booking schedules

What we are looking for:

• 1+ years experience in inside sales or high-volume appointment scheduling
• Health industry experience is considered an asset
• Able to exercise empathy, and lead the conversation to obtain client bookings with individuals experiencing hearing loss
• Preference given to candidates who are demonstrably bilingual (English, French)
• Highly motivated and goal-driven to exceed KPIs
• Prior experience with CRM systems, and willing to learn new software and tools
• Strong integrity, professionalism, and work ethic
• Ability to work independently
• Showcases our values of innovation, passion for positive impact and working as a team to go above and beyond
• Flexibility to work 5 days per week Monday - Friday afternoons (12pm - 8pm) with availability to work other shifts, including some Saturday coverage as required

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.