Sales & Administration Coordinator

SWATCH GROUP; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Swiss watchmaking is seeking a Sales & Administration Coordinator. This role involves managing sales operations, coordinating inventory, and supporting customer service. Ideal candidates will exhibit strong organization, communication, and analytical skills while contributing to a dynamic team. This full-time position offers health benefits, company discounts, and opportunities for growth.

Benefits

Health benefits, including dental and vision coverage

RRSP contributions with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Qualifications

• Minimum 2 years of experience in order processing or sales support.
• 2 years of after-sales customer care experience.
• Proficiency in Excel and PowerPoint focusing on reporting.

Responsibilities

• Manage SKU setup, pricing updates, and order processing.
• Serve as a liaison for retailers and customers.
• Collaborate with finance on billing and inventory reconciliation.

Skills

Communication

Analytical skills

Problem-solving

Bilingualism

Education

College diploma or university degree

Tools

Microsoft Office

SAP

Job description

The company

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

Job description

As the Sales & Administration Coordinator for TISSOT Canada, you will report directly to the Brand Manager and play a key role in supporting the brand's sales operations and marketing execution across the Canadian market. You will be responsible for coordinating inventory, managing administrative processes, and supporting sales and customer service functions. This role requires a highly organized, detail-oriented individual with strong communication skills and a collaborative mindset.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

Sales & Inventory Coordination

• Manage SKU setup, pricing updates, and product hierarchy in alignment with HQ standards.
• Oversee order processing, including wholesale, consignment, incentive, and employee purchases.
• Coordinate inventory replenishment, transfers, returns, and adjustments using SAP.
• Monitor and analyze inventory levels and shipping activity; prepare weekly sales and inventory reports.

Customer & Retailer Support

• Serve as a liaison for retailers and customers, resolving logistics issues and responding to inquiries in English and French.
• Support the sales team with account setup, documentation, and large order coordination.
• Provide backup support for sales coordinators and assist with after-sales service documentation.

Administrative & Reporting Duties

• Maintain accurate records of POS materials and ensure SAP data integrity.
• Collaborate with finance and accounting on billing, credits, and inventory reconciliation.
• Prepare ad-hoc reports and assist with internal audits and inventory counts as needed.

Miscellaneous

• Perform additional administrative duties as required.

Working Conditions:

This role is primarily office-based with occasional travel. Moderate physical effort is required. This position has a low risk of injury but involves lifting, pushing, pulling, and holding boxes and store fixtures (up to 35 lbs or more with support). Significant focus is required when completing reports and preparing materials for presentations.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet business needs, including occasional travel and extended hours during key campaigns or events.

Profile

• Highly organized and detail-oriented with the ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Demonstrates professionalism, discretion, and confidentiality.
• Self-motivated with a proactive approach to problem-solving.
• Flexible and adaptable in a fast-paced, deadline-driven environment.
• Team player with a positive attitude and a passion for the brand.
• Customer-focused with strong interpersonal skills and diplomacy.

Professional requirements

• College diploma or university degree.
• Minimum 2 years of experience in order processing or sales support in a retail or wholesale environment.
• 2 years of after-sales customer care experience.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with SAP (highly desirable).
• Strong analytical and reporting skills.
• Bilingual communication skills (English and French) are an asset.