Sales Account Manager

Dawson Group; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

Dawson International Truck Centres seeks a Sales Account Manager who will deliver exceptional customer service and work towards sales and profitability goals. In this full-time role based in Kelowna, you will evaluate trucks, manage sales processes, and forge strong customer relationships within the commercial truck sector.

Benefits

Excellent compensation package

Pension and medical benefits

Learning and long-term advancement opportunities

Qualifications

• Sales or industry experience; formal sales training is an asset.
• Experience in medium and heavy-duty truck sales preferred.
• Valid Driver’s license (class 3 preferred).

Responsibilities

• Provide exceptional customer service in the dealership and maintain knowledge of truck business.
• Prospect and generate potential customers to build a profitable business.
• Follow up with customers post-delivery to ensure satisfaction.

Skills

Exceptional interpersonal skills

Customer service skills

Sales skills

Comfortable making sales calls

Job description

Dawson International Truck Centres is looking for a Sales Account Manager who will provide first class customer service through a creative and innovative approach and will be responsible for meeting sales, profit, and customer satisfaction benchmarks.

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Sales Account Manager , reporting to the Manager of Sales and Marketing. The successful candidate will assess trucks for purchase, repossession and trade-in opportunities and recommend purchase price and terms to the Regional New Sales Manager based on your assessment. Your base location will be Kelowna, B.C. and may require some travel throughout our great province. In addition to the fixed salary outlined, this role is eligible for uncapped commissions.

WHAT SUCCESS LOOKS LIKE

• Provide exceptional customer service to any customer who enters the dealership, showroom, or sales lot
• Maintain up-to-date knowledge of commercial truck business terminology and changes in product, technology, incoming inventory, features, accessories, etc.
• Actively prospect and generate potential customers to establish, build and maintain a profitable business
• Match customers with appropriate vehicles by asking questions, utilizing sales techniques, and active listening
• Prepare complete sales orders and process paperwork according to dealership policies
• Determine the value of trucks presented for purchase, trade-in, and repossession by analyzing blue book guides, market conditions, current auction results and current inventory movement
• Follow up with customers post-delivery to ensure that all customer expectations are met
• Deliver vehicles to customers and ensure the customer understands the vehicle’s operating features, warranty, and paperwork by using walk-around presentation techniques
• Integrate customers with the dealership’s service department by introducing them to key personnel and emphasizing the quality and efficiency of the service, repairs, and maintenance the department provides
• Assist with the used vehicle inspection process
• Periodically review operating procedures to determine opportunities for improvement in planning and time utilization

WHAT YOU BRING

• Exceptional interpersonal and customer service skillssales or industry experience, formal sales training an asset
• Excellent sales skills, preferably with experience in medium and heavy-duty truck sales
• Comfortable making sales calls (by phone, face to face and webinar)
• Experience completing accurate estimates and quotes
• Valid Driver’s license(class 3 preferred with air, or willing to get)
• Must be able to lift up to 50lbs
• Must be able to climb in and out of commercial transport vehicles
• Interest in new technology especially electric vehicles

BENEFITS

Looking to be a key member of a well-established family-owned company? Our core values include : People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!

We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview

Compensation range reflects base salary, commissions are additional.

Please visit our page to see more job opportunities.