Sales / Account Manager

Nu-Era Logistics Inc.; Cambridge; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Company events

Job summary

NUERA Logistics is seeking a commercially driven Account Manager to own an established portfolio of customers and grow relationships. This role focuses on existing NUERA clients, coordinating with operations and product teams to support customer needs and portfolio performance.

Compensation is based on experience and falls within the posted range. The position emphasizes proactive communication, relationship-building, and CRM discipline to protect and grow profitability.

Qualifications

• Experience in transportation/logistics or account management preferred.
• Strong relationship-building and customer-service skills.
• Organized, proactive and persistent with disciplined follow-up.
• Commercial mindset with ability to spot account-growth opportunities.
• Comfortable with targets and CRM record-keeping.
• Collaborative with operations and product teams.

Responsibilities

• Manage NUERA house accounts and accounts transferred within the org.
• Build and maintain strong relationships with existing customers.
• Protect gross profit by understanding customer needs and issues.
• Identify at-risk customers and craft account strategies.
• Reconnect with dormant customers and reactivate business.
• Follow up on quotations and convert opportunities.
• Identify additional freight opportunities within accounts.
• Introduce customers to more NUERA services.
• Develop and maintain account-growth plans.
• Maintain CRM records and report on retention and growth.
• Coordinate with operations and product teams on opportunities.

Skills

Relationship-building

Customer service

Account-growth

CRM management

Telephone & email communication

Proactive follow-up

Tools

Revenova

CargoWise

Job description

NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional customer relations, while our employee enthusiasm is a reflection of our corporate culture and values.

Position Summary:

NUERA Logistics is seeking a commercially driven Account Manager to take ownership of an established portfolio of customers and ensure those relationships are protected, strengthened and grown. This is an account-management and portfolio-growth role focused primarily on existing NUERA customers rather than traditional cold-calling new-business sales. The successful candidate will proactively manage customer relationships, identify opportunities to recover and grow business, and coordinate with NUERA's operational and product teams to support customer needs and portfolio performance.

Compensation will be determined based on experience, skills, and qualifications and falls within the expected range for this role.

Vacancy Status

• This posting is for a new vacancy for business growth.

Key Responsibilities:

• Manage NUERA house accounts, including customers without a dedicated salesperson and accounts transferred following organizational or personnel changes.
• Build and maintain strong relationships with existing NUERA customers through proactive communication and follow-up.
• Protect existing customer business and gross profit by understanding customer needs and addressing issues proactively.
• Identify customers at risk and develop appropriate account strategies.
• Reconnect with customers whose business has declined and reactivate dormant customers.
• Follow up on quotations and identify opportunities to convert business.
• Identify additional freight opportunities within existing customer accounts.
• Introduce customers to additional NUERA services where appropriate.
• Develop and maintain account-growth plans.
• Maintain accurate and disciplined CRM records.
• Coordinate customer opportunities with NUERA’s operational and product teams.
• Track and report customer retention, account activity and portfolio growth.

What You Can Sell:

NUERA provides a broad range of transportation and logistics solutions. The Account Manager will seek to understand customers’ transportation requirements and identify where NUERA can provide additional value, including:

• Domestic Canada Transportation
• Domestic U.S. Transportation
• Canada/U.S. Cross-Border
• LTL
• FTL
• Rail / Intermodal
• LCL
• Drayage
• Expedited Transportation
• Specialized Transportation

Qualifications & Experience:

• Experience in transportation, logistics, freight forwarding, account management, customer success or inside sales is preferred.
• Strong relationship-building and customer-service skills.
• Highly organized, proactive and persistent, with disciplined follow-up.
• Commercially minded and able to recognize account-growth opportunities.
• Comfortable communicating by telephone and through written communication.
• Comfortable working with performance targets and maintaining CRM records.
• Accountable, curious and able to work collaboratively with operational and product teams.
• Revenova or CargoWise experience is an asset.
• Equivalent education, training and/or comparable experience will be considered where appropriate.

Work Conditions:

• Climate controlled office environment (desk/computer work)
• Large windows and natural lighting

Job Type

• Permanent, Full-time
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule

• 40 hours per week
• 8-hour shift
• $60,000 - $75,000

Use of Artificial Intelligence:

NUERA uses artificial intelligence in our hiring practices when setting required questions in our pre-screening of resumes when an applicant applies using LinkedIn and Indeed. You will work closely with clients, carriers, agents, and internal teams to manage the full logistics process; from booking and documentation to delivery and billing, while continuously looking for ways to improve efficiency and client satisfaction.

Retention of Application:

NUERA Logistics Inc. will retain or arrange for the retention of every publicly advertised job posting and any associated application form for a period of three years after public access to the posting is removed.