Protective Services Officer II

Alberta Health Services; Red Deer; On-site; CAD 84,000 - 96,000; Full time

Job summary

Alberta Health Services in Red Deer Regional Hospital seeks a Protective Services Officer II to join its safety team. You will respond to security calls, document incidents, and support life-safety operations across the facility.

The role requires strong de‑escalation, sound judgment, and knowledge of applicable laws. You will work shifts including days, nights, and weekends, and you must hold a Class 5 driver’s license and complete the required induction program.

Qualifications

• Must be eligible for appointment as a Community Peace Officer with enforcement duties.
• Induction Training Program completion (6 weeks).
• Valid Class 5 Driver's Licence required.
• High school diploma or equivalent required.

Responsibilities

• Respond to security calls and record incidents using the Perspective system.
• Perform violence monitoring, prevention and intervention; enforce statutes.
• Assist with asset loss prevention, internal investigations, and court document preparation.
• Conduct risk assessments and detention/arrest of persons, and respond to critical events.
• Support facility departments on safety practices and contribute to policy reviews.

Skills

Interpersonal skills

Communication

De-escalation

Critical thinking

Education

High School diploma or equivalent

Class 5 Driver's Licence

Community Peace Officer induction training

Job description

Your Opportunity

As a Protective Services Officer (PSO), you will have the opportunity to integrate with the clinical care team to directly improve patient & families’ experiences. You will need strong interpersonal and communication skills to promote collaboration, respect, and mitigate high-stress situations. Your compassion and ability to relate to patients, visitors, and communities help de‑escalate conflict and create a positive, safe, diverse, and welcoming environment for all. We strive to build a workplace that’s a reflection of the Albertans we serve and be a culturally safe space for our communities and their families. As an organization, we promote a safe and inclusive space where we can come to work as ourselves in an environment that is both physically and psychologically safe. We take the time to celebrate the differences in our experiences, viewpoints, backgrounds, and cultures that bring us closer together. We are dedicated to fostering strong relationships with Indigenous peoples and deeply respect their knowledge and contributions. No matter what your role, working with us is about making a difference – every day. As the PSO, you will be the first to respond to and record all security calls and Emergency Codes. Documentation and reporting are a key part of this role. You will utilize the Perspective system to prepare detailed, written documentation of all security and life safety incidents. This position requires a high degree of critical thinking, sound judgement, discretion, and de‑escalation techniques. Sound working knowledge of legislation, policy, and legal authorities is a necessary skill for the PSO. Be the face representing safety, security, and diversity! By promoting a compassionate, accepting environment, all Albertans in our hospital will feel safe.

Description

As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

Classification

• Classification: Protective Services Officer II
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi‑Site: Not Applicable
• FTE: 1.00
• Posting End Date: 04-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 21-SEP-2026
• Hours per Shift: 11.08
• Length of Shift in weeks: 8
• Shifts per cycle: 28
• Shift Pattern: Days, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $40.15
• Maximum Salary: $45.99
• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications

• High School diploma or equivalent.
• Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General.
• Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program).
• Valid Class 5 (non-GDL) Driver's Licence.
• Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Additional Required Qualifications

• Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demerits and no charges or pending suspensions.
• You must be eligible for appointment as a Community Peace Officer with enforcement duties involving the public.

Preferred Qualifications

• A minimum two years of related work experience OR a related degree or diploma in Criminology, Criminal Justice, Sociology, or Psychology.
• Other related education may be considered.
• Experience in uniformed public servant roles or emergency services.
• Experience in healthcare setting.
• Community involvement or volunteering (unpaid positions).
• Knowledge of or training in harm reduction, anti‑racism and Indigenous awareness.
• Comfortable and experienced with public speaking.