SAFE HOUSE SUPPORT WORKER

Fearisnotlove; Calgary; On-site; CAD 35,000 - 55,000; Part time

Job summary

RESET Society in Calgary provides direct services in a residential setting for women 16+ facing stabilization needs related to sexual exploitation and addiction. The role supports childcare, menu development, and supportive case management with a team led by the Program Manager.

The positions offer on‑call casual and permanent part‑time hours, focusing on safety, advocacy, and coordinated care to facilitate healing and transition to subsequent services and housing.

Qualifications

• ECE or CSW certificate with medication administration cert and 1–2 years' related experience.
• Certificate program in addictions/concurrent disorders preferred.
• Knowledge of formal and informal community services and resources.
• Understanding of women’s issues related to poverty, sex trafficking, homelessness, marginalization, violence, trauma, addictions, and mental health.
• Strong relational and leadership skills (coaching, group facilitation, listening, motivating, problem‑solving).
• Excellent interpersonal/communication skills with ability to solve problems directly and fairly.
• Ability to manage and/or respond appropriately to conflict.
• Minimum Class 5 License with a clean driving record and 3+ years insurance history.

Responsibilities

• Conduct well-informed, clear shift changes with other staff and document updates.
• Ensure case notes are completed and up to date at shift end.
• Supervise safe storage and use of prescribed medications.
• Assist women and children with appointments and advocate for appropriate care.
• Attend relevant training and development workshops.
• Facilitate in-house groups/workshops for women.
• Move Participants into front-line houses and ensure smooth transitions.
• Keep program paperwork and files up to date and compliant with standards.
• Adhere to Program Policies and Procedures Manual.
• Transport women to appointments and support groups.
• Supervise meal planning, grocery shopping, and meal prep.
• Supervise household chores and turnover for new residents.
• Perform other duties as required.

Skills

ECE/CSW certification

Medication administration certificate

1–2 years related experience

Professional regulation body (social工作

Knowledge of women’s issues

Interpersonal/leadership skills

Conflict management

Class 5 Driver's license with clean PV

Education

Certificate program in addictions/concurrent disorders

Job description

TWO Positions: Casual On Call + Permanent Part Time

Description

PURPOSE OF POSITION: This position is responsible for providing direct services (including childcare, menu development, and food prep with the women’s participation, recreational activities, and supportive case management-related activities in a residential setting for women 16 years and over), who are in immediate need for stabilization and recovery from sexual exploitation and addiction. This position is responsible for ensuring the safety of all program Participants and their children, ensuring that women and their children are offered a range of service support to facilitate their healing and recovery. With support from the team, including the Program Manager, this position helps to ensure all women and their children are welcomed into the RESET community and transitioned well into the subsequent RESET services and housing.

REPORTS TO: Program Manager

QUALIFICATIONS and SKILLS:

• Minimum ECE or CSW certificate, and medication administration certificate with 1-2 years of related experience. NOTE: Individuals with social work education must be registered with their appropriate professional regulating body;
• Completion of a certificate program in addictions/concurrent disorders from an accredited educational institution preferred;
• Demonstrated knowledge of and ability to access formal and informal community services and resources.
• Comprehensive understanding of women’s issues related to poverty, sex-trafficking, homelessness, marginalization, violence, trauma, addictions, and mental health.
• Strong relational and leadership skills (coaching, group facilitation, listening, motivating, problem-solving, etc).
• Excellent interpersonal/communication skills with ability to solve problems directly and fairly;
• Ability to manage and/or respond appropriately to conflict;
• Strong administrative, time management and organizational skills;
• Ability to demonstrate professional boundaries with Participants and others;
• Minimum Class 5 License required with a driver's abstract showing a clean driving record with a minimum of 3 years uninterrupted insurance history.

PRIMARY RESPONSIBILITIES:
Key Responsibilities and Duties

• Conducts well-informed, clear shift changes with other staff including verbal updates, reading case notes, and staff communication book at the beginning and end of each shift;
• Ensures all case notes are completed and up to date before leaving at shift end;
• Supervises the safe storage and use of prescribed medications the women may require;
• Assist women and their children with appointments – Medical, SFI, Child Welfare, etc. and advocate for women to receive the best, most appropriate treatment and care;
• Attend relevant training and development workshops;
• Facilitate in-house groups/workshops for women;
• Move Participants into assigned front-line houses and ensure a smooth introduction and transition for both the Participant and Peer Mentor;
• Ensure all program paperwork and Participant files are kept up to date and in compliance with Accreditation Standards;
• Adheres to the Program Policies and Procedures Manual;
• Transports women to appointments;
• Attend AA/NA/CA meetings to support women;
• Supervise and assist with menu development, grocery shopping, and meal preparation;
• Supervise and assist with household chores, including household laundry and room “turnover” (cleaning and prep for the next resident);
• Other duties as required.

RESET Society offers a dynamic and flexible work environment.

No phone calls, please.

We appreciate all applicants but will only be contacting those who are shortlisted for interviews. The position will remain open only until a suitable candidate is found.