Program Support Worker

Mission Services of Hamilton; Hamilton; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Vacation payout

Job summary

Mission Services of Hamilton is seeking a Program Support Worker for the Safe at Home program in Hamilton, Ontario. This full-time contract role provides case management, risk assessments, safety planning, admissions and referrals within a trauma-informed, anti-racist framework.

Knowledge of tenancy law, housing and gender-based violence is required, with a degree or diploma in Social Work. Minimum three years in related fields; duties include group facilitation and training.

Qualifications

• Degree or diploma in Social Work / Social Service Work or related field.
• Experience facilitating groups is an asset.
• Minimum three years in gender-based violence, child abuse, mental health or related social services.
• Understanding of gender-based violence, housing and poverty issues.
• Trauma-informed, anti-racist/anti-oppressive service delivery.
• Strong counselling and crisis intervention skills.

Responsibilities

• Coordinate direct service and case management for women/individuals and dependants; conduct eligibility screening and risk assessments.
• Lead group or 1:1 programming under psycho-educational curriculum for Individuals Using Violence.
• Collaborate with Hamilton Police Services on Safety Audits for clients.
• Lead targeted recruitment to increase referrals.
• Coordinate services with SAH Manager and provide information/referrals.
• Attend staff meetings and case conferences; maintain safety protocols.

Skills

Group facilitation

Trauma-informed care

Crisis intervention

Interpersonal skills

Anti-racist/anti-oppressive approach

Education

Degree/diploma in Social Work / Social Service Work

Job description

Full Time Contract [Vacation Payout] Front Line Worker Hamilton, ON, CA

3 days ago Requisition ID: 1064

Violence Against Women’s Services - Safe at Home Program

Program Support Worker

Full-Time Contract

1 position

(Bargaining Unit Position as per Collective Agreement)

Wage: $23.42-$26.38 per hour

Posting No. MS0671

POSITION SUMMARY :

Safe at Home (SAH) is a research pilot program that is lead by St. Michael's Hospital-MAP Centre for Urban Health Solutions. The findings from the pilot will inform a sustainable and permanent Safe at Home model in Hamilton. During the pilot, the Safe at Home Program Support Worker role will provide some case management support throughout a woman’s/individual’s time in the program. The role will also assist in training referral partners, leading targeted recruitment efforts, and supporting the implementation of a concurrent intervention pilot for individuals using violence (IUV).

Please note that this role involves direct work with individuals using violence (IUV), including providing support in both one-on-one and group settings as part of the concurrent intervention pilot.

This role requires knowledge of the legal aspects of tenancy, housing and gender-based violence, and understand the research component of developing and testing an intervention model that is unique to Hamilton. The SAH Program Support Worker will provide services through a trauma- and violence-informed, anti-racist, and anti-oppressive lens to create a safe and supportive environment for women, as well as a learning and supportive environment for individuals using violence.

KEY RESPONSIBILITIES:

• Coordinate direct service and case management to women/individuals and their dependants including conducting screening for eligibility, ongoing risk assessments, safety planning, completing assessments and admissions, facilitating case management and arrangement of interpreters (if applicable)
• Guided by a newly formed psycho-educational curriculum for Individuals Using Violence, lead and facilitate group and/or 1:1 programming
• Work closely with Hamilton Police Services to ensure completion of Safety Audits for clients
• Lead targeted recruitment efforts through community training to increase referral numbers
• Work closely with the SAH Manager to coordinate services
• Provide information on resources to service users, and complete referrals as identified by program participants
• Participate in regularly scheduled staff meetings and case conference meetings
• Work safely, and identify and report any health and safety concerns, in accordance with Mission Services' Workplace Health and Safety Policies
• Adhere to all MSH Policies & Procedures as well as Women's Services Policies and Procedures
• Other duties that may be required to ensure the continuation of services

QUALIFICATIONS:

• Successful candidates will hold at minimum a degree or diploma in Social Work/Social Service Work/Assaulted Women and Children Counsellor and Advocate
• Experience with facilitating groups is an asset
• Minimum three (3) years of work experience in the fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; experience with community-based research is an asset
• Demonstrated understanding of gender-based violence, child abuse, mental health and addiction, poverty and homelessness
• Demonstrated understanding of working from intersectional gender-transformative and intersectional feminist lenses
• Demonstrated ability to provide person-centered, trauma and violence informed and anti-racist/anti-oppressive services and supports
• Confident leading training sessions and groups
• Excellent counselling, crisis intervention, organizational and interpersonal skills
• Ability to work under pressure and under crisis situations
• Confident decision maker and enthusiastic team player
• Committed to upholding the organizations’ Mission, Vision and Values

HOURS OF WORK :

• 37.5 hours per week
• Primarily Monday-Friday with the possibility of working occasional evening and weekend hours dependent on program needs