SaaS Platform Operations Engineer: Reliability & Automation

Socket.dev; Toronto; Hybrid; CAD 105,000 - 145,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits plan

Company RRSP match

Development opportunities via LinkedIn

Job summary

Guidepoint’s Qsight division is seeking an experienced, motivated Tehnical Operations Engineer to join our growing team. This hybrid Toronto-based role focuses on SaaS/platform operations and Tier-2 support for client-facing systems.

You will own administration and reliability of key tools, troubleshoot escalations, and build lightweight automation to scale. You will partner with Customer Success, Product, and Engineering to monitor, support, and improve critical systems, triage client

Qualifications

• Bachelor’s degree in computer science or equivalent.
• 4+ years of hands‑on operational experience with SaaS tools.
• Strong scripting and automation capabilities.
• Proficiency in Python and SQL.
• Experience with AI tools for scripting and troubleshooting workflows.
• Experience with creating and executing runbooks.

Responsibilities

• Own routine ops and changes for critical SaaS platforms – Including Tableau, Freshdesk, Datadog, and client portals.
• Automate manual operations with Python, PowerAutomate, and shell scripts.
• Build custom client activity dashboards and reports with basic SQL.
• Manage vendor licensing (renewals, true-ups) and optimize seat utilization.
• Partner with Engineering to plan, implement, and maintain integrations.
• Assist users with desktop setup and using our technology stack.
• Actively monitor health of critical systems with Datadog; contribute to telemetry data sources.
• Coordinate with vendor support to drive issues to resolution.
• Create and maintain runbooks, FAQs, and internal documentation.
• Some extended availability until 8 pm ET as part of on-call rotation.

Skills

SaaS operations

Python scripting

SQL querying

Automation and tooling

Documentation

On-call support

Team collaboration

Education

Bachelor’s degree in computer science or equivalent

Tools

Datadog

PowerShell

Tableau

Freshdesk

CloudWatch

Job description

Guidepoint’s Qsight division is seeking an experienced, motivated Tehnical Operations Engineer to join our growing team. This hybrid Toronto-based role focuses on SaaS/platform operations and Tier-2 support for client-facing systems.

You will own administration and reliability of key tools, troubleshoot escalations, and build lightweight automation to scale. You will partner with Customer Success, Product, and Engineering to monitor, support, and improve critical systems, triage client