RV Service Concierge: Elevate Customer Care & Repairs

Traveland RV Supercentre; Martensville; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Canada Life Coverage

Catered Staff Lunch, monthly

Staff IncentiveMexico Trip!!!

RRSP Matching

Job summary

Traveland RV Supercentres in Saskatchewan seeks a Service Advisor – Recreational Vehicles who combines friendly, professional service with clear communication between customers and service technicians. You will greet customers, capture repair needs, provide accurate estimates, upsell recommended services, and manage warranties while maintaining CSI.

A high school diploma is required and experience in a service role is preferred; the dealership offers a supportive team and focus on customer

Qualifications

• A high school diploma or equivalency degree is required.
• Experience in a service-related position is preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low pressure, high integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Education

High school diploma or equivalency degree

Job description

Traveland RV Supercentres in Saskatchewan seeks a Service Advisor – Recreational Vehicles who combines friendly, professional service with clear communication between customers and service technicians. You will greet customers, capture repair needs, provide accurate estimates, upsell recommended services, and manage warranties while maintaining CSI.

A high school diploma is required and experience in a service role is preferred; the dealership offers a supportive team and focus on customer