RQ11879 – Software Developer – CRM – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 120,000 - 140,000; Full time

Benefits offered by this job

Onsite 5 days a week

Office environment

Job summary

Ministry of Public and Business Service Delivery and Procurement seeks a Senior Software Developer – CRM with deep Oracle Siebel CRM experience. Responsibilities include translating specs into tested CRM apps, developing and testing solutions, troubleshooting issues, and supporting integrations within the SDLC.

Strong skills in Siebel IP18+, Siebel Tools, Open UI, and BI tools are required. Role is onsite in Toronto, Ontario, Canada, with a 5-day in-office work arrangement and a November 23,

Qualifications

• Oracle Siebel CRM testing experience is mandatory.
• 5+ years of Siebel technical configuration, development, and integration.
• 3+ years of Siebel integration with Adobe AEM, J2EE, etc.
• Experience with Siebel IP18 or later versions and Siebel Tools.
• Experience with Siebel Open UI classes and methods.
• Experience in HTML5, CSS, jQuery, JavaScript, OBIEE, and Power BI.

Responsibilities

• Translate technical specifications into working, tested CRM applications.
• Develop and test CRM solutions and troubleshoot issues.
• Support integrations and deliver enterprise CRM solutions across SDLC.
• Collaborate with functional and technical teams throughout SDLC.

Skills

Siebel testing

Siebel development

IP18

Siebel Tools

Open UI

Adobe AEM

J2EE

HTML5

CSS

jQuery

JavaScript

OBIEE

Power BI

SDLC

Team collaboration

Tools

Siebel Tools

Siebel Open UI

Adobe AEM

J2EE

HTML5

CSS

jQuery

JavaScript

OBIEE

Power BI

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11879

We are seeking a highly skilled Senior Software Developer – CRM with extensive experience in Oracle Siebel CRM development, configuration, integration, and testing. The ideal candidate must have hands‑on Oracle Siebel CRM testing experience, along with strong technical expertise in Siebel IP18 or later versions, Siebel Tools, Siebel Open UI, Adobe AEM, J2EE, HTML5, CSS, jQuery, JavaScript, OBIEE, and Power BI. The successful candidate will be responsible for translating technical specifications into working CRM applications, developing and testing solutions, troubleshooting technical issues, supporting integrations, and delivering reliable enterprise CRM solutions while collaborating with functional and technical teams throughout the Software Development Life Cycle (SDLC).

Role Snapshot

• Job Title: RQ11879 – Software Developer – CRM – Senior


• Client: Ministry of Public and Business Service Delivery and Procurement


• Work Location: Toronto, Ontario, Canada


• Work Arrangement: Onsite – 5 Days per Week


• Estimated Start Date: November 23, 2026


• Estimated End Date: March 31, 2027


• Business Days: 112.00


• Extension: Probable after the initial mandate


• Hours: 7.25 hours per day


• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks


• Security Level: No Clearance Required

Must Have

• Oracle Siebel CRM testing experience is mandatory.

Description

Responsibilities

• Translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining applications, and conducting unit tests.


• Resolve and troubleshoot technical problems that arise during the use and operation of software packages, including technical issues related to CRM applications.

General Skills

• Experience in programming and analysis, including specialized CRM software package support at the specified experience level.


• Ability to collaborate with IT professionals throughout the Software Development Life Cycle (SDLC).


• Experience with structured methodologies for the development, design, implementation, and maintenance of applications.


• Experience in designing, coding, testing, debugging, and documenting applications.


• Experience using object-oriented and/or third-generation language development tools.


• Experience with one or more programming languages.


• Experience in application design, latest design patterns, deployment, and troubleshooting.


• Experience with relational and hierarchical database technologies.


• Experience using information retrieval packages and query languages.


• Experience with one or more communications protocols.


• Experience with structured methodologies for the design, development, implementation, and maintenance of applications.


• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.


• Excellent analytical, problem-solving, and decision-making skills.


• Strong verbal and written communication skills.


• Excellent interpersonal and negotiation skills.


• A team player with a proven track record of meeting deadlines.

CRM Software Development

• Skills, knowledge, and experience with specific CRM software and anticipated future releases.


• Knowledge of high-availability solution design and implementation.


• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.


• Experience with middleware and gateways.


• Expertise in specific tools for CRM software development.

Desirable Skills

• Knowledge and experience with programming Internet‑ready applications.


• Knowledge and experience in Rapid Application Development (RAD) methodologies.


• Knowledge and understanding of information management principles, concepts, policies, and practices.


• Experience with middleware and gateways.


• Experience reviewing, analyzing, and modifying product installation scripts, including encoding, testing, and debugging.


• Ability to provide post-implementation support and resolve any post-implementation technical issues.


• Experience conducting design walkthrough sessions with the project team.


• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.


• Ability to provide user and system documentation as required.

Experience And Skill Set Requirements

• Siebel Development Skills — 40%


• Oracle Siebel CRM testing experience is mandatory.


• 5+ years of experience with Siebel technical configuration, development, and integration.


• 3+ years of development and testing experience with Siebel integration with Adobe AEM, J2EE, etc.


• Experience with Siebel IP18 or later versions, with a focus on configuring, developing, and testing.


• Experience with Siebel Tools Software and editing Siebel Web Templates.


• Experience using Siebel Open UI-specific classes and methods.


• Experience working on Siebel Test Automation is an asset.


• Report Development Skills — 35%


• Experience in HTML5, Cascading Style Sheets (CSS), jQuery, and JavaScript.


• Experience in OBIEE and Power BI report development and testing.


• Working knowledge of Open UI concepts, including PM, PR, Manifest File, and Mapping Files.


• Soft Skills — 20%


• Strong written and verbal communication skills.


• Ability to develop and present new ideas and conceptualize new approaches and solutions.


• Excellent interpersonal relations and demonstrated ability to work effectively with others in teams.


• Demonstrated ability to work with functional and technical teams.


• Demonstrated ability to participate in large teams and work closely with other individual team members.


• Proven analytical skills and systematic problem‑solving abilities.


• Strong ability to work under pressure, work with aggressive timelines, and adapt to change.


• Demonstrated problem-solving and analytical skills, using them to resolve technical problems.


• Public Sector Experience — 5%


• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.


• Experience with Transfer Payments would be an asset.

Additional Information

• Onsite Requirement: The candidate is required to work from the office 5 days a week.

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