RQ11878 – Software Developer – CRM – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Software Developer – CRM with extensive Siebel experience to design, configure, and integrate CRM solutions.

Based in Toronto, this onsite role requires 7.25 hours daily, Monday to Friday, with a standard 8:00 AM–5:00 PM schedule. Initial mandate through March 31, 2027, starting November 23, 2026, with potential extension.

Qualifications

• 10+ years of Siebel configuration, design, development, and integration.
• Experience with Siebel Open UI, EIM/EAI and integration projects.
• Strong knowledge of HTML5, CSS, JavaScript and BI reporting tools.

Responsibilities

• Translate technical specifications into working CRM applications and develop detailed programming specifications.
• Develop, test, troubleshoot, and maintain CRM solutions and support integrations.

Skills

Siebel integration & development

Adobe AEM

Open UI

J2EE

HTML5

CSS

JavaScript

OBIEE

Power BI

Siebel Open UI Architecture

Siebel EIM/EAI

Siebel Tools

Data integration

Tools

Siebel Tools

Adobe AEM

OBIEE

Power BI

Open UI

J2EE

HTML5

CSS

JavaScript

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11878

We are seeking a highly experienced Senior Software Developer – CRM with extensive hands‑on experience in Siebel technical configuration, design, development, and integration. The ideal candidate will have strong expertise in Siebel CRM development, Siebel Open UI, Siebel EIM/EAI, Adobe AEM, J2EE, HTML5, CSS, jQuery, JavaScript, OBIEE, and Power BI. The successful candidate will be responsible for translating technical specifications into fully functional CRM applications, developing and maintaining software solutions, troubleshooting technical issues, supporting integrations, and ensuring the successful delivery of high-quality CRM solutions.

Role Snapshot

• Job Title: RQ11878 – Software Developer – CRM – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 23, 2026
• Estimated End Date: March 31, 2027
• Business Days: 105.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: No Clearance Required

Must Have

• 10+ years of experience with Siebel technical configuration, design, development, and integration.

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data‑driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation, and maintenance of applications.
• Experience in design, code, test, debug, and document applications.
• Experience in the use of object and/or third-generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patterns, deployment, and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation, and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem‑solving, and decision‑making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases, high‑availability solution design, and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills

• Knowledge and experience with programming Internet‑ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Experience with middleware and gateways.
• Experience reviewing, analysing, and modifying product installation scripts, including encoding, testing, and debugging.
• Ability to provide post‑implementation support and resolve any post‑implementation technical issues.
• Experience conducting design walkthrough sessions with the project team.
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

Experience And Skill Set Requirements

• Siebel Development Skills – 40%
• 5+ years of experience with Siebel integration with Adobe AEM, J2EE, etc.
• 5+ years of experience with Siebel EIM/EAI.
• 3+ years of experience with Siebel IP18+ with a focus on configuring and developing.
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts, and related Siebel Business Layer objects.
• Experience with Siebel Tools Software and editing Siebel Web Templates.
• Experience in using Siebel Open UI‑specific classes and methods.
• Demonstrated possession of Siebel 8.x or above certification.
• Experience in Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
• Experience in UI integration (embedding external applications in Siebel, exposing Siebel in external applications).
• Report Development Skills – 35%
• Experience in HTML5, Cascading Style Sheets (CSS), jQuery, and JavaScript.
• Experience in OBIEE and Power BI report development and testing.
• Working knowledge of Open UI concepts – PM, PR, Manifest File, and Mapping Files.
• Soft Skills – 20%
• Strong communication skills, both written and verbal.
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• Demonstrated ability to work with functional and technical teams.
• Demonstrated ability to participate in large teams and work closely with other individual team members.
• Proven analytical skills and systematic problem‑solving.
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change.
• Displays problem‑solving and analytical skills, using them to resolve technical problems.
• Public Sector Experience – 5%
• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Transfer Payments would be an asset.

Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

• Onsite Requirement: The candidate is required to come to the office 5 days a week.