RQ11861 – Systems Administrator/Operations Support Specialist – Junior (Onsite)

S M Software Solutions Inc; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement is seeking a Junior Systems Administrator / Operations Support Specialist to provide systems administration, IT operations, and technical support in an enterprise environment. The role focuses on Windows Server, Active Directory, DNS/DHCP, Azure, Entra ID, Microsoft 365, and ITSM processes.

The successful candidate will support day-to-day IT operations, manage user accounts, monitor performance, perform patches, and ensure reliable

Qualifications

• Experience administering Windows Server, Active Directory, and group policy in enterprise environments.
• Knowledge of DNS, DHCP, and basic networking concepts.
• Experience with Azure, Microsoft 365, Entra ID identity services.
• Familiarity with ITSM processes and ticketing systems.
• Strong communication and customer service orientation.

Responsibilities

• Provide system administration and operations support, including user access management and day-to-day IT operations.
• Perform software updates, patches, and changes with appropriate approvals.
• Monitor system performance and address incidents promptly.
• Maintain and support network and enterprise infrastructure for the client.

Skills

Windows Server admin

Active Directory

Group Policy

DNS/DHCP

Azure/Azure AD/Entra ID

Microsoft 365

ITSM practices

Security best practices

Troubleshooting methodology

PowerShell scripting

Tools

ServiceNow/Remedy

VMware/Hyper-V

Job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11861

We are seeking a Junior Systems Administrator / Operations Support Specialist to provide systems administration, IT operations, and technical support within an enterprise environment. The ideal candidate will have knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, DHCP, Microsoft Azure, Microsoft 365, Entra ID, network infrastructure, cybersecurity practices, and IT Service Management (ITSM) processes.

The successful candidate will be responsible for supporting day-to-day IT operations, managing user accounts and access, maintaining enterprise infrastructure, troubleshooting hardware and software issues, performing system updates and patches, monitoring system performance, resolving incidents and service requests, and ensuring reliable IT service delivery while maintaining a strong focus on customer satisfaction and operational efficiency.

Role Snapshot

• Job Title: RQ11861 – Systems Administrator/Operations Support Specialist – Junior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 222 Jarvis Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite - 5 Days per Week
• Estimated Start Date: November 16, 2026
• Estimated End Date: October 5, 2027
• Business Days: 258.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
• Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
• Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
• Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
• Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.

Description

Responsibilities

• Provide systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, and day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented.
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Upkeep, configure, install, and support the clients' network and coordinate the various systems.

General Skills

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations.
• Experience with one or more operating systems.
• Experience with one or more hardware platforms.
• Experience with information retrieval packages.
• Experience with one or more communications protocols.
• Experience with middleware and gateways.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills.
• A team player with a track record for meeting deadlines.

Desirable Skills

• Experience with distributed and networked systems.
• Awareness of emerging IT trends.
• Experience in one or more programming languages.
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.

Experience And Skill Set Requirements

• Technical Skills - 40%
• Knowledge of Microsoft Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and user account management.
• Experience supporting enterprise infrastructure environments, including file servers, print services, virtualization platforms (VMware or Hyper-V), and endpoint management solutions.
• Understanding of cloud technologies and administration, preferably Microsoft Azure, Microsoft 365, Entra ID (Azure AD), and related identity management services.
• Knowledge of IT Service Management (ITSM) processes, including incident, problem, change, and service request management using tools such as ServiceNow, Remedy, or similar platforms.
• Ability to troubleshoot hardware, software, network connectivity, and system performance issues using structured diagnostic methodologies.
• Understanding of cybersecurity best practices, including account security, patch management, vulnerability remediation, endpoint protection, and access control.
• Basic scripting and automation skills using PowerShell, batch scripting, or similar technologies to improve operational efficiency.
• Knowledge of networking fundamentals, including TCP/IP, VPNs, firewalls, network troubleshooting, and enterprise connectivity concepts.
• Experience - 40%
• Experience providing Level 1 and Level 2 technical support in a medium to large enterprise environment.
• Experience monitoring, maintaining, and supporting server, workstation, and network infrastructure with minimal supervision.
• Demonstrated experience resolving incidents and service requests while meeting established service level agreements (SLAs).
• Experience performing system administration tasks such as user provisioning, access management, software installation, patch deployment, and system maintenance.
• Experience working within a structured operational environment that follows documented processes, standards, and change management procedures.
• Experience supporting business-critical applications and coordinating issue resolution with technical teams and vendors.
• Experience maintaining technical documentation, knowledge articles, operational procedures, and system inventories.
• Experience participating in after-hours support, scheduled maintenance activities, or operational on-call rotations would be considered an asset.
• Communication Skills - 20%
• Strong verbal communication skills with the ability to explain technical concepts and solutions to both technical and non-technical stakeholders.
• Demonstrated customer service orientation with a focus on professionalism, responsiveness, and client satisfaction.
• Ability to document incidents, troubleshooting activities, resolutions, and technical procedures clearly and accurately.
• Strong interpersonal skills with the ability to build effective working relationships across operational, technical, and business teams.
• Ability to prioritize competing requests, provide timely status updates, and manage stakeholder expectations in a fast-paced environment.
• Demonstrated ability to work collaboratively within a team environment while also handling assigned tasks independently.
• Strong analytical and problem-solving communication skills, including the ability to gather information, ask effective questions, and present recommendations.

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Additional Information

• Work Arrangement: Onsite - 5 days per week.

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