11903

Maarut; Toronto; Sur place; CAD 60 000 - 90 000; Plein temps

Résumé du poste

Maarut in Canada seeks a Junior Systems Administrator/Operations Support Specialist to provide day-to-day systems operations, set up user access, backups, and recovery tasks. You will coordinate with clients to implement requested changes and monitor workloads.

The role emphasizes Windows Server/AD, cloud administration, ITSM processes, and strong communication. You will work in a structured environment with SLAs and contribute to documentation and ongoing improvements.

Qualifications

• Experience managing enterprise Windows Server environments.
• Experience with cloud technologies and administration, including Azure AD.
• Understanding ITSM processes and incident/change management.
• Strong communication and customer service orientation.
• Ability to document incidents and resolutions clearly.

Responsabilités

• Provide system administration and day-to-day operations support, including user access and profiles, backups, and recovery.
• Perform software upgrades, patches, and coordinate requested changes with clients.
• Monitor workloads and adjust resources for optimal performance.
• Coordinate complex system support across distributed and networked environments.
• Maintain technical documentation and inventories, with vendor coordination as needed.

Connaissances

Windows Server

Active Directory

Azure AD

PowerShell

VMware/Hyper-V

Networking

ITSM

Scripting

Security basics

Outils

ServiceNow

Remedy

Description du poste

RQ11861 - Systems Administrator/Operations Support Specialist - Junior

• Providessystems administration and systems operations support, including settingup user access, user profiles, backup and recovery, day-to-day computersystems operations.
  
• Performsoftware upgrades, apply patches, and provide customer interface to ensurerequested changes are implemented, monitor computer workload trends andmake adjustments to ensure optimum utilization of computer resources.Upkeep, configure, install and support the clients’ network and coordinatethe various systems.
  

General Skills:

• Experienceat the specified experience level setting up user access and userprofiles, backup and recovery, and day-to-day computer systems operations
  
• Experiencewith one or more operating systems
  
• Experiencewith one or more hardware platforms
  
• Experiencewith information retrieval packages
  
• Experiencewith one or more communications protocols
  
• Experiencewith middleware and gateways
  
• Excellentanalytical, problem-solving and decision-making skills; verbal and writtencommunication skills; and interpersonal skills
  
• Ateam player with a track record for meeting deadlines
  
• Experiencewith distributed and networked systems
  
• Awarenessof emerging IT trends
  
• Experiencein one or more programming languages
  
• Knowledgeand understanding of Accessibility for Ontarians with Disability Act(AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Abilityto troubleshoot hardware, software, network connectivity, and systemperformance issues using structured diagnostic methodologies.
  
• Understandingof cybersecurity best practices, including account security, patchmanagement, vulnerability remediation, endpoint protection, and accesscontrol.
  
• Understandingof cloud technologies and administration, preferably Microsoft Azure,Microsoft 365, Entra ID (Azure AD), and related identity managementservices.
  
• Strongverbal communication skills with the ability to explain technical conceptsand solutions to both technical and non-technical stakeholders.
  
• Demonstratedcustomer service orientation with a focus on professionalism,responsiveness, and client satisfaction.
  

Skill Set Requirements:

Technical Skills:

• Knowledgeof Microsoft Windows Server administration, including Active Directory,Group Policy, DNS, DHCP, and user account management.
  
• Experiencesupporting enterprise infrastructure environments, including file servers,print services, virtualization platforms (VMware or Hyper-V), and endpointmanagement solutions.
  
• Understandingof cloud technologies and administration, preferably Microsoft Azure,Microsoft 365, Entra ID (Azure AD), and related identity managementservices.
  
• Knowledgeof IT Service Management (ITSM) processes, including incident, problem,change, and service request management using tools such as ServiceNow,Remedy, or similar platforms.
  
• Abilityto troubleshoot hardware, software, network connectivity, and systemperformance issues using structured diagnostic methodologies.
  
• Understandingof cybersecurity best practices, including account security, patchmanagement, vulnerability remediation, endpoint protection, and accesscontrol.
  
• Basicscripting and automation skills using PowerShell, batch scripting, orsimilar technologies to improve operational efficiency.
  
• Knowledgeof networking fundamentals, including TCP/IP, VPNs, firewalls, networktroubleshooting, and enterprise connectivity concepts.
  

Experience:

• Experienceproviding Level 1 and Level 2 technical support in a medium to largeenterprise environment.
  
• Experiencemonitoring, maintaining, and supporting server, workstation, and networkinfrastructure with minimal supervision.
  
• Demonstratedexperience resolving incidents and service requests while meetingestablished service level agreements (SLAs).
  
• Experienceperforming system administration tasks such as user provisioning, accessmanagement, software installation, patch deployment, and systemmaintenance.
  
• Experienceworking within a structured operational environment that followsdocumented processes, standards, and change management procedures.
  
• Experiencesupporting business-critical applications and coordinating issueresolution with technical teams and vendors.
  
• Experiencemaintaining technical documentation, knowledge articles, operationalprocedures, and system inventories.
  
• Experienceparticipating in after-hours support, scheduled maintenance activities, oroperational on-call rotations would be considered an asset.
  

Communication Skills:

• Strongverbal communication skills with the ability to explain technical conceptsand solutions to both technical and non-technical stakeholders.
  
• Demonstratedcustomer service orientation with a focus on professionalism,responsiveness, and client satisfaction.
  
• Abilityto document incidents, troubleshooting activities, resolutions, andtechnical procedures clearly and accurately.
  
• Stronginterpersonal skills with the ability to build effective workingrelationships across operational, technical, and business teams.
  
• Abilityto prioritize competing requests, provide timely status updates, andmanage stakeholder expectations in a fast-paced environment.
  
• Demonstratedability to work collaboratively within a team environment while alsohandling assigned tasks independently.
  
• Stronganalytical and problem-solving communication skills, including the abilityto gather information, ask effective questions, and presentrecommendations.