RQ11723 - Solutions Designer - CRM - Senior

Maarut; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Zohorecruit is seeking a Senior Solutions Designer for CRM, based in Toronto, Ontario. The role focuses on designing, implementing, and supporting advanced Salesforce/CRM solutions with Vlocity capabilities and LWC components.

You will work in a healthcare public sector context, ensuring AODA compliance and robust integration with internal systems. You will partner with stakeholders to translate business needs into scalable designs, oversee documentation, and contribute to project plans with

Qualifications

• Hands-on, design, support, develop, maintain, and configure Salesforce solutions.
• Experience Cloud Consultant certification required.
• Strong experience with Vlocity platform capabilities and LWC.
• Experience implementing AODA compliant solutions.
• 5+ years in healthcare public sector IT and related systems.

Responsibilities

• Design hosting tech solutions based on client specs and standards.
• Plan, implement and support complex CRM systems.
• Configure Salesforce integrations with other apps using web services.
• Develop and maintain build books and technical documentation.
• Lead design and development planning with work estimates.
• Ensure unit testing meets functionality and security requirements.

Skills

Hands On Salesforce

Experience Cloud

Vlocity Platform

LWC

Dynamic Forms

AODA Compliance

Salesforce Integration

CI/CD (Salesforce)

Agile

Security & Governance

Healthcare Public Sector

Education

Salesforce Certifications: Experience Cloud Consultant

Salesforce Platform Developer I

Public Sector Healthcare domain knowledge

Tools

Salesforce

LWC (Lightning Web Components)

MuleSoft

DataRaptors

FlexCards

OmniScripts

Job description

RQ11723 - Solutions Designer - CRM - Senior

Posted On 09/10/2026

Job Information

Term 598 days

Assigned Recruiter(s) Sweta Singh

Job Opening ID 11696

Technology

Number of Positions 1

Work Experience 7-10 Years

City Toronto

State/Province Ontario

M4C

Job Description

• Ensure Accessibility standards are met (AODA)
  
• Design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices
  
• Planning, implementing and supporting complex CRM systems
  
• Documenting processes and technical designs and updating build books
  
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Ensure development of application solution is implemented and in accordance with the business requirements
  
• Conducting research and assessment of options for technical design issues
  
• Contributing to design/development project plans, including work breakdown and resources estimates
  
• Ensure unit testing meets expected functionality requirements
  
• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
  
• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
  
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
  
• Developing and maintaining system design models, program codes, technical documentation, and specifications
  
• Ensure development of application solution is implemented and in accordance with the business requirements.
  

Requirements

Experience and Skill Set Requirements:

Must have:

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
  
• Salesforce Certified Experience Cloud Consultant
  
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  
• Salesforce Dynamic Forms.
  
• Experience implementing AODA compliant solution
  

Skill Set Requirements:

Public Sector Experience:

• 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred
  
• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified Experience Cloud Consultant
  
• 3+ years experience with LWC
  
• Salesforce Dynamic Forms.
  

Design, Analysis, Development and Configuration:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  
• Experience conducting diagnostics and determining methods to help incident management
  
• Experience implementing AODA compliant solutions
  
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
  
• Experience on Integration: Salesforce with Internal Applications
  
• Should have clear understanding on Security settings, governor limits, platform limitations
  
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
  
• Should be comfortable working in Agile – epics, user stories, features, story points, etc.
  
• Knowledge on MuleSoft is a plus.
  

Management and Communication Skills:

• Strong verbal and written communication skills
  
• Strong interpersonal and negotiation skills
  
• Strong consulting skills to engage with all stakeholders
  
• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
  
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
  
• Demonstrated team player with a track record for meeting deadlines
  

Analytical and Problem-Solving Skills:

• Excellent analytical, problem-solving, and decision-making skills
  
• Proven and demonstrable troubleshooting and analytical experience
  
• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
  
• Experience with providing application fixes to support the user acceptance testing and deployment activities
  
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines