RQ11723 – Solutions Designer – CRM – Senior

S M Software Solutions Inc; Toronto; In loco; CAD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer – CRM to design, implement, and support Salesforce solutions. You will leverage Experience Cloud, Velocity platform capabilities, and LWC to deliver enterprise CRM projects.

The role requires hands-on development, integration, accessibility compliance, and strong stakeholder collaboration. The candidate will work onsite in Toronto, ensuring projects align with OPS guidelines, security

Competenze

• Demonstrated hands-on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
• Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
• Salesforce Experience — hands-on implementation in complex CRM environments.

Mansioni

• Ensure accessibility standards are met in accordance with AODA.
• Design hosting technology solutions based on client specifications and standards.
• Plan, implement, and support complex CRM systems.
• Document processes and technical designs and update build books.
• Configure and integrate Salesforce with other applications using web services.
• Ensure solutions meet business requirements and security standards.
• Develop and maintain web applications across browsers, platforms, and devices.
• Support testing, UAT, and defect management.
• Apply CI/CD practices in Salesforce projects.
• Work in Agile environments with epics, user stories, and features.

Conoscenze

Salesforce Experience

LWC

Velocity platform

AODA compliance

Documentation

UAT support

CI/CD

Agile

Security governance

Stakeholder engagement

Formazione

Salesforce certifications (Experience Cloud Consultant)

Platform Developer I

Omni Studio Developer

Administrator

Strumenti

Flex Cards

Data Raptors

Integration Procedures

Calculation Matrices and Procedures

Omni Scripts

Velocity Data Model

LWC (Salesforce)

Dynamic Forms

MuleSoft integration

Descrizione del lavoro

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723

We are seeking a Senior Solutions Designer – CRM with extensive hands‑on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal candidate will have expertise in Salesforce Experience Cloud, Salesforce Dynamic Forms, Lightning Web Components (LWC), and Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, and the Velocity Data Model. The successful candidate will contribute to complex CRM implementations, system integrations, accessibility compliance, technical documentation, testing, and application enhancements while ensuring alignment with business requirements, architecture frameworks, security standards, and Ontario Public Service (OPS) guidelines.

Role Snapshot

• Job Title: RQ11723 – Solutions Designer – CRM – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 2, 2026
• Estimated End Date: October 5, 2027
• Business Days: 598.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: CRJMC

Must Have

• Demonstrated hands‑on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
• Salesforce Certified Experience Cloud Consultant certification.
• Experience with Velocity platform capabilities, including:
• Flex Cards
• Data Raptors
• Integration Procedures
• Calculation Matrices and Procedures
• Omni Scripts
• Velocity Data Model
• Salesforce.com Lightning Web Components (LWC)
• Experience with Salesforce Dynamic Forms.
• Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Description

Deliverables

• Ensure accessibility standards are met in accordance with AODA.
• Design hosting technology solutions based on the client's service specifications, standards, policies, and best practices.
• Plan, implement, and support complex CRM systems.
• Document processes and technical designs and update build books.
• Configure and integrate Salesforce with other applications using web services or other mechanisms.
• Ensure application solutions are developed and implemented in accordance with business requirements.
• Design, develop, and implement web applications that work across modern browsers, various platforms, and mobile devices.
• Conduct research and assess options for technical design issues.
• Contribute to design and development project plans, including work breakdown structures and resource estimates.
• Ensure unit testing meets expected functionality requirements.
• Support user acceptance testing (UAT) and defect management.
• Ensure compliance with architecture frameworks, system standards, and Agile Development Methodology.
• Apply leading‑edge technologies and design criteria, including usability, security, and privacy for web and mobile applications.
• Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
• Develop and maintain system design models, program code, technical documentation, and specifications.
• Ensure application solutions are developed and implemented in accordance with business requirements.

Experience And Skill Set Requirements

• Public Sector Experience — 5%
• Maintain and support healthcare systems, including Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant with Ontario Healthcare Reporting Standards (OHRS).
• Understand personal health information protection legislation and its application to healthcare systems containing personal health information.
• Salesforce Experience — 30%
• Design and configure Salesforce solutions using hands‑on implementation experience.
• Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
• Develop and maintain Lightning Web Components (LWC).
• Configure and implement Salesforce Dynamic Forms.
• Design, Analysis, Development and Configuration — 35%
• Support, develop, maintain, and configure Salesforce solutions.
• Configure and troubleshoot Salesforce implementations and integrations with subsidiary systems in development and production environments.
• Integrate Salesforce with other applications using web services and other integration mechanisms.
• Design and support prototypes and proof of concepts.
• Perform root cause analysis to troubleshoot and resolve defects, incidents, and technical issues.
• Document build books, collaborate with implementation teams, and define performance measures for new environments.
• Conduct fit‑gap analysis between high‑level requirements and Salesforce Public Sector capabilities.
• Perform diagnostics and identify appropriate approaches to incident management.
• Implement solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
• Work with Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Velocity Data Model, and Salesforce Lightning Web Components (LWC).
• Integrate Salesforce with internal applications.
• Apply knowledge of Salesforce security settings, governor limits, and platform limitations.
• Implement Continuous Integration and Continuous Delivery (CI/CD) practices in Salesforce projects.
• Work in Agile environments using epics, user stories, features, and story points.
• Apply knowledge of MuleSoft integration technologies.
• Management and Communication Skills — 15%
• Demonstrate strong verbal and written communication skills.
• Apply effective interpersonal and negotiation skills.
• Engage stakeholders using strong consulting and relationship management skills.
• Monitor project progress, resolve issues, and report regularly to business and IT management decision‑makers.
• Develop and support training and communication materials for large‑scale system implementations.
• Collaborate effectively as a team player and consistently meet project deadlines.
• Analytical and Problem‑Solving Skills — 15%
• Apply excellent analytical, problem‑solving, and decision‑making skills.
• Demonstrate strong troubleshooting and analytical capabilities.
• Analyse and resolve issues involving system applications, hardware, software, and telecommunications.
• Provide application fixes to support user acceptance testing (UAT) and deployment activities.
• Support testing and deployment processes to ensure successful implementation.
• Demonstrate motivation, flexibility, attention to detail, creativity, and perseverance.
• Apply strong organizational and multitasking skills while consistently meeting strict deadlines.

Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Extension/Amendment Attestation

Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original Statement of Work (SOW). HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

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