Solutions Designer - CRM - Senior

The Code Crackers; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

The Code Crackers is seeking an experienced Salesforce-focused developer to design, implement, and support complex CRM systems for healthcare clients in Ontario. Onsite role requiring strong Salesforce expertise, AODA compliance, and integration with external systems.

The candidate will document designs, develop web and mobile solutions, and participate in testing and deployment. Ideal candidates will have 5+ years in healthcare IT, multiple Salesforce certifications, and hands-on experience

Qualifications

• 5+ years in healthcare IT systems like EMRs, HISs, OHRS
• Salesforce configuration and solutioning experience
• Experience implementing AODA compliant solutions
• Experience integrating Salesforce with external systems via web services
• Design, development and documentation of Salesforce and web/mobile apps

Responsibilities

• Design hosting technology solutions based on client specs
• Plan, implement and support complex CRM systems
• Document processes and technical designs and update build books
• Configure and integrate Salesforce with other applications
• Develop web applications that work across browsers and devices
• Lead design/development plans and estimate resources
• Ensure unit testing and support UAT and defect management

Skills

Public Sector Experience

Salesforce Experience

LWC

Education

Salesforce Platform Developer I

Salesforce OmniStudio Developer

Salesforce Experience Cloud Consultant

Salesforce Administrator

Tools

Salesforce

OmniStudio

Vlocity

DataRaptors

LWC

Job description

NOTE: Assignment Type: This position is listed as Onsite; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location. Extension/Amendment Attestation: Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original SOW. HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

Deliverable

• Ensure Accessibility standards are met (AODA)
• Design of hosting technology solutions based on the client's service specifications, standards, policies, best practices
• Planning, implementing and supporting complex CRM systems
• Documenting processes and technical designs and updating build books
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
• Ensure development of application solution is implemented and in accordance with the business requirements
• Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
• Conducting research and assessment of options for technical design issues
• Contributing to design/development project plans, including work breakdown and resources estimates
• Ensure unit testing meets expected functionality requirements
• Support User acceptance testing, defect management
• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
• Developing and maintaining system design models, program codes, technical documentation, and specifications
• Ensure development of application solution is implemented and in accordance with the business requirements.

Skills

Experience and Skill Set Requirements Public Sector Experience 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred 5% Salesforce Experience 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce Salesforce Certified Platform Developer I Salesforce Certified OmniStudio Developer Salesforce Certified Experience Cloud Consultant Salesforce Certified Administrator 3+ years experience with LWC Salesforce Dynamic Forms. 30% Design, Analysis, Development and Configuration Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions Hands‑on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms Demonstrated experience designing and supporting the development of prototypes and proof of concepts Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities Experience conducting diagnostics and determining methods to help incident management Experience implementing AODA compliant solutions Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC) Experience on Integration: