RQ11165 - Int. Specialized IT Consultant

Source Code; Toronto; On-site; CAD 108,000 - 130,000; Full time

Job summary

Source Code is seeking an Int. Specialized IT Consultant for onsite work at 56 Wellesley Street West, Toronto, Ontario. You will deliver Tier 2 expert support to 177 HRIS clients using Footprint ticketing, covering HR, payroll, scheduling, leave, and QSS modules.

Requirements include 5+ years supporting remote clients, MS GP 2018/2016, OTR, AODA compliance, and strong communication skills. Healthcare industry experience is preferred.

Qualifications

• Microsoft Great Plains 2016 or 2018 experience.
• OTR
• AODA compliance
• MS Teams, MS Excel, MS PowerPoint
• 5+ years' experience supporting remote clients in service management.
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
• Experience with Footprints Ticketing Application
• Strong interpersonal, verbal and written communication skills.
• 2+ years healthcare industry experience (Preferred)

Responsibilities

• Provide daily Tier 2 subject matter expertise and client support to 177 HRIS clients through the Footprint ticketing system or other mechanisms for applications including Quadrant Workforce (HR, Payroll, Scheduling, Leave Management and QSS modules), MS GP 2018, BSSI HFM and Logibec MMS, ensuring accurate and timely payroll support for 31,000 healthcare employees.
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
• Identify application defects and assist in complex trouble shooting and root cause analysis.
• Follow all established Service Management process and identify opportunities for improvement.

Skills

MS Teams

MS Excel

MS PowerPoint

Interpersonal skills

Remote support

Tools

Footprints Ticketing Application

Microsoft Great Plains

Job description

RQ11165 - Int. Specialized IT Consultant

About the job RQ11165 - Int. Specialized IT Consultant

RQ11165 - Int. Specialized IT Consultant

ONSITE 5 days -56 Wellesley Street West

Security Level: CRJMC

Must-haves:

• Microsoft Great Plains 2016, 2018
  
• OTR
• AODA compliance
• MS Teams,MS Excel,MS Power Point
• Knowledge of Service Management Processes with 5+ years' experience in supporting remote clients.
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Experience with Footprints Ticketing Application
• Strong interpersonal, and verbal and written communication skills
• 2+ years of experience working in the healthcare industry (Preferred)

Responsibilities:

• Provide daily Tier 2 subject matter expertise and client support to 177 HRIS clients through the Footprint ticketing system or other mechanisms for applications including Quadrant Workforce (HR, Payroll, Scheduling, Leave Management and QSS modules), MS GP 2018, BSSI HFM and Logibec MMS, ensuring accurate and timely payroll support for 31,000 healthcare employees.
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
• Identify application defects and assist in complex trouble shooting and root cause analysis.
• Follow all established Service Management process and identify opportunities for improvement.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

• $78.40/hr - $94.08/hr Inc.