Business Analyst (RQ11667) Government Services Integration Cluster

Softline Technology Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Ontario Ministry of Environment, Conservation and Parks (MECP) Species at Risk Branch is seeking a Business Analyst to map registrations and permits workflows, write user stories, and produce functional specs for a new online Registration system. This onsite role requires coordinating with ministry users, leading QA, and grooming the backlog within 8:00–17:00 hours.

You will work with Dynamics CRM, MuleSoft and a Java/React portal, leveraging Visio, Figma, Power BI, and SQL to drive

Qualifications

• Proven experience gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Visio diagrams and swim lane process modeling.
• Ability to define use cases, user stories, and acceptance criteria.
• Strong analytical skills to identify problems and propose solutions.
• Experience in systems re-engineering and workflow optimization.
• Experience with database analysis and SQL language.
• Ability to liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Familiarity with Agile, Scrum, Kanban, and Waterfall methodologies.
• Knowledge of Jira, Confluence, and Azure DevOps for requirements tracking.

Responsibilities

• Write user stories and related functional and technical specifications.
• Develop Figma prototypes; brief requirements to the development team.
• Lead QA testing and coordinate UAT with Ministry users.
• Update and groom the product backlog on an ongoing basis.

Skills

Data analysis

Business analysis

Requirements gathering

Visio diagrams

Swim lane diagrams

Use cases & user stories

Acceptance criteria

SQL

Stakeholder engagement

Vendor liaison

Requirements workshops

Documentation

Presentation

Agile / Waterfall

Tools

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

SharePoint

MS Teams

Power BI

SQL

Excel (Advanced)

Job description

Description

The Ontario Ministry of Environment, Conservation and Parks (MECP) Species at Risk Branch (SARB) is responsible for the administration and issuance of Registrations under the new Species Conservation Act (SCA), 2025.

The objective of this project is to build a modern online Registration system for both external and internal users.

Technology stack : Microsoft Dynamics CRM (backoffice), MuleSoft (middleware) and Java/React (public facing portal)

This position is to understand MECP Registration and Permit workflows and write user stories and related functional and technical specifications, develop Figma prototypes; including briefing requirements to the development team, leading QA testing, coordinating UAT with Ministry users and updating / grooming product backlog on on-going bases.

This position is listed as “Onsite”; the resource is expected to work onsite between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience Requirements

1. Data & Business Analysis & Requirements Management (35%)

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working visio diagrams and swim lane diagrams
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Strong analytical skills for identifying business problems and proposing solutions.
• Experience in systems re-engineering and workflow optimization.
• Experience with database analysis and SQL language.

2. Stakeholder Engagement & Communication (25%)

• Ability to effectively liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Excellent documentation and presentation skills for communicating business needs to technical teams.
• Strong negotiation and facilitation skills to align diverse stakeholder interests.

3. Technical & Tools Proficiency (15%)

• Hands-on experience with data and business analysis tools, including:
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
• Visio, Lucidchart, MIRO (for process modeling and workflow visualization), figma
• SharePoint, MS Teams (for document management & team collaboration).
• Familiarity with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is a plus.
• Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.

4. Systems Optimization & Digital Transformation (20%)

• Experience leading systems re-engineering initiatives to improve efficiency.
• Ability to identify automation opportunities and workflow enhancements.
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
• Strong problem-solving skills with a focus on data-driven decision-making.

5. Public Sector (OPS) Experience (5%)

• Prior experience working in Ontario Public Sector (OPS) or other government environments.
• Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.).
• Understanding of OPS procurement, regulatory compliance, and service delivery models.

Supplier Comments

Closing Date/Time: 2026-10-26, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have:

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working visio diagrams and swim lane diagrams
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL language.
• Ability to effectively liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).

Nice to have:

OPS or public sector exp.