Route Supervisor (Coffee & Vending Services)

COMPASS GROUP CANADA; Edmonton; On-site; CAD 52,000 - 67,000; Full time

Job summary

COMPASS GROUP CANADA is seeking a Route Supervisor to coordinate and supervise the activities of route personnel, ensuring top customer service and serving as the primary contact with clients.

The role involves scheduling meetings, overseeing route operations, managing inventory and profitability, visiting accounts, and enforcing company standards and programs. Strong communication and organizational skills are required.

Qualifications

• 3-5 years of Customer Account Management experience or equivalent.
• Strong proficiency with Microsoft Office applications and database management.
• Excellent organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Good business acumen and ability to handle pressure with deadlines.

Responsibilities

• Coordinate and supervise route drivers, maintain open lines of communication with team, and coordinate activities with other supervisors.
• Ensure proper handling of perishable foods, inventory controls, and analyze financial reports for profitability.
• Visit accounts and clients to maintain relations and address concerns for account retention; pursue pricing goals.
• Perform account location inspections and machine audits to meet company standards.
• Review daily/weekly reports to ensure data integrity, control spoilage, manage labor costs, and ensure service quality.

Skills

Customer Account Management

Customer service

Scheduling

Communication

Education

Post-secondary degree or diploma

Tools

MS Office

Job description

We are recruiting a dynamic, well roundedRoute Supervisor.The successful applicant to this position will coordinate and supervisor the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills.

Now, if you were to come on board as aRoute Supervisor, we’d ask you to do the following for us:

• Schedules regular meetings with route drivers, and fosters open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business.
• Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement.
• Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction.
• Performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations.

Think you have what it takes to be ourRoute Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• At least 3-5 years Customer Account Management experience, with a post-secondary education degree or diploma.
• Excellent computer skills with strong knowledge in all Microsoft Office applications and database management.
• Excellent organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• A good business acumen that enables you to quickly understand and deal with situations that lead to a favourable outcome.
• Ability to work well under pressure with multiple concurrent deadlines.
• You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation."