Route Service Manager - UniFirst

UniFirst Corporation; New Brunswick; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the garment services industry is seeking a Route Service Manager to lead a team and enhance customer satisfaction. This role involves recruiting, training, and developing staff while building strong customer relationships. Join a culture that promotes diversity and personal growth, with no nights or weekends required.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Prior customer service experience required.
• Must be at least 21 years old.

Responsibilities

• Oversee recruiting, training, and development of team members.
• Build strong relationships with customers to enhance satisfaction.
• Negotiate customer contract renewals.

Skills

Problem-solving

Communication

Leadership

Education

High School Diploma or GED

Bachelor’s degree

Tools

MS Office

Job description

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance performance and support career growth and advancement.
• Career Mobility: You may find yourself on the fast-track to success. We offer significant opportunities for personal development. The role can lead to other leadership positions within our organization.
• Culture: Our family-oriented culture makes UniFirst stand out. And yes, there are no nights or weekends!
• Diversity: We foster an environment rich in different cultures, backgrounds, and personalities, believing that diversity contributes to our success.

What you’ll be doing:

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and enhance team achievement in customer satisfaction.
• Collaborate with location management to provide excellent customer service and product programs.
• Negotiate customer contract renewals.

Qualifications

What we’re looking for:

• An individual who is business savvy and enjoys finding innovative ways to increase profit and customer satisfaction.
• A results-driven relationship manager who is proactive and supportive of their team and customers.
• Someone who enjoys working with and developing their team of Route Service Representatives and Supervisors.
• Individuals driving personal vehicles for business purposes must meet minimum auto insurance requirements.
• High School Diploma or GED; bachelor’s degree preferred.
• Prior customer service experience.
• Problem-solving skills and ability to handle various customer situations.
• Ability to negotiate, train, coach, and lead.
• Strong proficiency in MS Office.
• Excellent verbal and written communication skills.
• Must be at least 21 years old.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst

UniFirst embodies a unique family culture, offering a small company feel combined with the stability of a $1.5 billion organization. As an international leader in the $18 billion garment services industry, we employ over 13,000 team members serving 300,000 locations across the U.S., Canada, and Europe. Recognized by Selling Power and Forbes, we are focused on growth and innovation. Join us now!

UniFirst is an equal opportunity employer. We do not discriminate against any individual based on race, color, gender, national origin, religion, disability, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, citizenship, or any other protected factor.