Route Service Manager - UniFirst Canada

UniFirst Corporation; Miramichi; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Routenservice-Manager, der die täglichen Abläufe der Serviceabteilung leitet. Diese Rolle erfordert starke Führungsfähigkeiten und eine Leidenschaft für hervorragenden Kundenservice. In dieser Position haben Sie die Möglichkeit, ein vielfältiges Team zu führen, das sich der Bereitstellung von Best-in-Class-Kundenservice verschrieben hat. Wenn Sie an einer Karriere mit Wachstumspotenzial interessiert sind und die Fähigkeit haben, unter Druck ruhig zu bleiben, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten einzubringen und zu erweitern.

Benefits

RRSP mit Unternehmensbeitrag

Gewinnbeteiligung

Krankenversicherung

Mitarbeiterunterstützungsprogramm

Lebensversicherung

Zusätzliche Lebensversicherung

Langzeitinvaliditätsversicherung

Bezahlter Urlaub

Bezahlte Krankheitszeit

Studiengebührenrückerstattung

Qualifications

• Erfahrung im Kundenservice und Teamführung erforderlich.
• Fähigkeit zur Problemlösung und Verhandlungskompetenz.

Responsibilities

• Leitung der täglichen Aktivitäten der Serviceabteilung.
• Einstellung, Schulung und Entwicklung von Servicemitarbeitern.
• Förderung einer positiven Kundenservicementalität im Team.

Skills

Kundenservice

Problembehandlung

Teamführung

Verhandlungsführung

Microsoft Suite

Education

College oder gleichwertige Erfahrung

Job description

Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.


ROUTESERVICE MANAGER leads all functions and operation aspects of the service department and is accountable for attaining targeted growth and operating cost targets. The ideal candidate will demonstrate strong business acumen and leadership abilities. We are looking for an enthusiastic and motivated individual interested in career growth and with desire to succeed. Previous supervisory experience in b2b sales and service will be considered an asset.

Responsibilities:

• Manage daily activities of the Service Department.

• Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development.

• Hire, train and develop service employees

• Instill a "Customers for Life” attitude with the service team by maintaining strong customer service standards.

• Ensure vehicle safety and maintenance of fleet.

• Create and support business unit annual plans.

• Oversee proper utilization of the service systems.

• Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.

• Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.

Qualifications

Qualifications:

• Prior customer service experience.
• Ability to solve practical problems and deal with a variety of customer concerns and situations.
• Ability to remail calm under pressure and probelm solve.
• Understand priorities and knows how to delegate.
• Ability to negotiate, train, coach, and lead a team with a positive attitude.
• Strong computer proficiency (i.e. Microsoft Suite)
• Excellent verbal and written communication skills
• Must be age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check (i.e. clear diver's abstract)

Education:

• College or equivalent experience

UniFirst offers a Fleet of Benefits!

• RRSP with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Paid Vacation
• Paid Sick Time
• Tuition Reimbursement
• Employee Discount Programs
• Employee Referral Program

UniFirst is an equal opportunity employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call [phone] to let us know the nature of your request.