Market Service Manager - UniFirst

UniFirst Corporation; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the garment services industry is seeking a Market Service Manager to oversee operational aspects of the service department. The role involves recruiting and leading a team to ensure customer satisfaction and account growth. Join a family-oriented culture that promotes from within and offers various benefits.

Benefits

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Qualifications

• Prior customer service experience required.
• Must meet auto insurance requirements if using personal vehicle.

Responsibilities

• Oversee recruitment and training of Route Service Representatives.
• Build strong customer relationships and elevate team satisfaction.
• Negotiate customer contract renewals.

Skills

Problem Solving

Negotiation

Coaching

Leadership

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office

Job description

Market Service Manager

UniFirst is seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operational aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Supervisors, and Representatives who deliver to multiple customers daily, ranging from small family-owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What’s in it for you?

• Training: Our Team Partners receive quality skills training designed to enhance their performance and support their career potential and advancement.
• Career Mobility: We promote from within continuously. Many of our Senior Executives started as Market Service Managers and advanced within UniFirst.
• Culture: Our family-oriented culture makes UniFirst stand out. Plus, no nights or weekends!
• Diversity: We foster an environment rich in different cultures, personalities, and backgrounds, believing diverse teams drive our success.

What you’ll be doing:

1. Oversee recruitment, training, and development of Route Service Representatives and Supervisors.
2. Build strong customer relationships and elevate your team’s customer satisfaction levels.
3. Collaborate with the location management team to deliver excellent customer service and product programs.
4. Negotiate customer contract renewals.

Qualifications

• Business-savvy individual who enjoys innovative ways to increase profit and customer satisfaction.
• Results-driven, relationship manager who is willing to support team and customer needs.
• Enjoys working with and developing your team of Route Service Representatives and Managers.
• Must meet auto insurance requirements if using personal vehicle for business.
• High School Diploma or GED; bachelor’s degree preferred.
• Prior customer service experience.
• Strong problem-solving, negotiation, coaching, and leadership skills.
• Proficiency in MS Office.
• Excellent verbal and written communication skills.
• Minimum age: 21 years.
• Valid non-commercial driver’s license.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.

Benefits & Perks

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

About UniFirst

The fabric of UniFirst is woven from a unique family culture where our Team Partners enjoy a small company feel, supported by the resources and stability of a $1.5 billion organization. We are an international leader in the $18 billion garment services industry, employing over 13,000 team partners serving 300,000 business locations across the U.S., Canada, and Europe. Recognized in top industry lists and magazines, we are focused on growth and innovation. Join us now for a rewarding career!