Room Attendant - Union

St. Eugene Resort; Cranbrook; On-site; CAD 19,000 - 28,000; Full time

Job summary

St. Eugene Resort in Cranbrook, Alberta, is seeking a dedicated room attendant to keep guest rooms clean, inviting, and fully stocked. You will change towels, make beds, vacuum, and sanitize bathrooms while addressing guest questions with a courteous, can-do attitude.

This role requires physical stamina and flexibility to work a range of shifts in a 24/7 hospitality environment. You will be part of a team that aims for high guest satisfaction and smooth operations across housekeeping services.

Qualifications

• Must be able to bend, crouch, lift, kneel, stand, and walk for extended periods.
• Ability to lift up to 40 lbs.
• Shift work including evenings, weekends, and holidays may be required.

Responsibilities

• Change towels, make beds, and clean bathrooms in guest rooms.
• Vacuum and mop floors in guest rooms and corridors as needed.
• Dust all surfaces and sanitize guest rooms.
• Ensure rooms are stocked with towels, amenities, and supplies.
• Strip beds and handle laundry according to established procedures.
• Assist guests politely and address questions or requests promptly.
• Collaborate with team members to maintain a clean, welcoming hotel environment.

Skills

Strong work ethic

Guest focus

Team player

Physical stamina

Job description

Room attendant responsibilities include changing towels, making beds, and cleaning bathrooms. You will also address clients' queries and ensure our rooms are fully stocked, clean, and inviting at all times. Room attendants will ensure all guest rooms are ready for the next guests to arrive. This position requires bending, kneeling, lifting, pulling, reaching, and repetitive arm movements.

Duties:

• Demonstrate a strong work ethic with the ability to stand for long periods.
• Vacuuming and mopping of various types of floors.
• Dusting all surfaces.
• Cleaning and sanitizing guest rooms.
• Stripping beds and putting all dirty laundry in the laundry cart, then ensuring the cart is returned to the basement.
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant, and making it as easy as possible for our guests.
• Demonstrate ability to follow instructions, maintain appropriate appearance, comply with team Member policies and procedures, and be willing to learn.
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment. Be responsible, honest, loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change when necessary.

Conditions of Employment:
Must be able to bend, crouch, lift, kneel, stand, and walk for extended periods. The ability to lift up to 40 lbs is required. The nature of a 24/7 industry calls upon Resort Cleaners to cover a range of shifts including, but not limited to, regular evening and weekend work and holidays.