Room Attendant - Part-Time

InnVest Hotels; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

InnVest Hotels is seeking a Room Attendant to join their team in Ottawa. Responsibilities include cleaning and servicing guest rooms, providing exceptional customer service, and adhering to safety guidelines. The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills while demonstrating a customer-first attitude. This position offers a dynamic work environment with opportunities for growth within Canada's largest independently-owned hotel portfolio.

Qualifications

• Previous hotel cleaning and customer service experiences.
• Ability to work under pressure and maintain stellar attendance.
• Flexible attitude to scheduled shifts, including nights and weekends.

Responsibilities

• Clean and service assigned guest rooms according to procedures.
• Provide service and assistance to guests in a genuine manner.
• Maintain and replenish room attendant cart as required.

Skills

Customer Service

Detail Oriented

Organizational Skills

Interpersonal Skills

Time Management

Job description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus : a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The duties and responsibilities for the Room Attendant include, but are not limited to the following :

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed.
• Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Tidy, vacuum, maintain guest-floor hallways as required.
• Keep your supervisor updated on work progress and alert them to any issues or repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.
• Other duties as assigned.

COMPETENCIES WE ARE SEEKING :

• Previous hotel cleaning and customer service experiences.
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and / or holidays
• Flexible and energetic with the ability to work under pressure
• English literacy skills – reading, writing, and oral
• Demonstrated stellar attendance
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Qualifications

Behaviors

Required

Team Player

Team Player

Works well as a member of a group

Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

Devoted to a task or purpose with loyalty or integrity