Room Attendant

Holiday-Inn-Ottawa-Downtown---Parliament-Hill; Ottawa; On-site; CAD 26,000 - 37,000; Part time

Job summary

Holiday Inn Ottawa Downtown - Parliament Hill is seeking a Hotel Room Attendant to clean and service guest rooms in accordance with brand standards. The role requires attention to detail, the ability to work independently, and strong teamwork with the housekeeping team.

Responsibilities include changing linens, vacuuming, sanitizing bathrooms, replenishing amenities, and ensuring rooms are secure after service. Weekend and holiday shifts are required in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in housekeeping or hospitality is an asset.
• Strong attention to detail and organizational skills.
• Ability to work independently and efficiently in a fast-paced environment.
• Good communication and teamwork skills.
• Must be able to speak, read, write, and understand English.
• Knowledge of cleaning procedures, chemicals, and equipment handling is an asset.

Responsibilities

• Clean and service guest rooms daily per brand standards.
• Change bed linens and make beds neatly and efficiently.
• Vacuum carpets and floors in guest rooms and corridors.
• Dust and polish furniture, fixtures, and surfaces.
• Sanitize bathrooms thoroughly (sinks, toilets, showers, tubs, mirrors).
• Remove fingerprints and smudges from surfaces and glass.
• Replenish amenities and present rooms according to standards.
• Report maintenance issues and safety hazards promptly.
• Assist with general housekeeping tasks as needed.

Skills

Attention to detail

Organizational skills

Independence and efficiency

Communication and teamwork

English proficiency

Cleaning procedures and equipment

Education

High school diploma or equivalent

Job description

Holiday Inn Ottawa Downtown - Parliament Hill, Ottawa, ON, CA

Salary Range: $22.73 To $22.73 Hourly

Key Responsibilities

Guest Room Cleaning & Presentation

• Clean and service guest rooms daily in accordance with hotel and brand standards.
• Change bed linens and make beds neatly and efficiently.
• Vacuum carpets and floors throughout guest rooms and assigned areas.
• Dust and polish furniture, fixtures, lamps, televisions, mirrors, picture frames, and other room surfaces.
• Thoroughly clean and sanitize bathrooms, including sinks, toilets, showers, tubs, mirrors, and floors.
• Remove fingerprints, smudges, and marks from glass, mirrors, windows, and other surfaces.
• Ensure all guest room amenities and supplies are properly replenished and presented according to standards.
• Ensure rooms are fully secured and all lights, televisions, and air conditioning units are turned off when service is complete.

Safety, Security & Maintenance

• Report maintenance deficiencies, damages, safety hazards, and suspicious activity promptly to the Supervisor or Manager.
• Report all missing items, damaged items, and personal belongings left behind in guest rooms immediately.
• Follow all lost and found procedures and ensure items are turned in promptly.
• Handle and use cleaning chemicals and equipment safely and according to established procedures.
• Maintain responsibility for assigned pass keys and ensure they are returned daily.
• Follow all Occupational Health & Safety policies, procedures, and safe work practices.

Operational Support

• Maintain housekeeping carts, storage areas, and workspaces in a clean and organized manner.
• Assist with additional cleaning duties and special projects as assigned by the Executive Housekeeper or management team.
• Coordinate the removal and storage of rollaway beds, cribs, and other guest-requested items.
• Work collaboratively with team members to ensure efficient daily operations and exceptional guest satisfaction.

Qualifications & Skills

• High school diploma or equivalent preferred.
• Previous housekeeping or hospitality experience considered an asset.
• Strong attention to detail and organizational skills.
• Ability to work independently and efficiently in a fast-paced environment.
• Strong communication and teamwork skills.
• Must be able to speak, read, write, and understand English.
• Knowledge of proper cleaning procedures, chemicals, and equipment handling is an asset.

Physical Requirements & Working Conditions

• Ability to stand, walk, bend, lift, push, and pull for extended periods of time.
• Ability to lift and carry moderate to heavy loads.
• Frequent repetitive movements including bending, reaching, and kneeling.
• Exposure to cleaning chemicals and cleaning equipment.
• Ability to work flexible shifts including weekends and holidays as required.
• Availability: Weekends and Holidays

Reporting Structure

This position reports directly to the Executive Housekeeper. The Room Attendant works under general supervision while prioritizing and completing assigned duties independently and efficiently.

Equal Opportunity & Accommodation

We are committed to providing an inclusive, respectful, and barrier-free workplace. Accommodation will be provided in accordance with the Canadian Human Rights Code throughout the recruitment and employment process. Applicants requiring accommodation are encouraged to contact the Hiring Manager to arrange appropriate support.

Employee Engagement program, Westmont Hospitality Group Canada Employee Discount program, Opportunity for career growth, Employee exclusive offer program, Service Award program, Employee Family Assistance program, Educational Assistance program and more.