Room Attendant

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 24,000 - 34,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario is seeking a Hotel Room Attendant for a part-time permanent role. The position focuses on maintaining guest rooms, sanitizing spaces, replenishing amenities, and reporting maintenance issues to ensure a safe, welcoming stay for guests.

Responsibilities include servicing guest rooms, stocking supplies, organizing carts, and upholding high cleanliness standards in a fast-paced casino environment.

Qualifications

• Ability to stand and walk for extended periods.
• Attention to detail to ensure rooms meet cleanliness standards.
• Basic communication and customer service skills.

Responsibilities

• Service guest rooms using cleaning agents and equipment per department policies.
• Remove, inventory and replace soiled linens and prepare rooms for guest arrivals.
• Organize and replenish guest room amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Maintain a clean, safe, hazard-free work environment.
• Promote positive guest and team member relations.
• Perform other duties as assigned.

Skills

Attention to detail

Time management

Guest service

Education

High School Diploma or trade school certificate

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $20.82/hour

License Requirements: Criminal Background Check

Overview

A Hotel Room Attendant is responsible for maintaining the cleanliness, appearance, and overall comfort of guest rooms and designated hotel areas. This role ensures that rooms are cleaned, sanitized, and prepared according to hotel standards to provide guests with a safe, welcoming, and enjoyable stay. Room Attendants replenish amenities, change linens, report maintenance issues, and respond to guest requests while delivering excellent customer service. Success in this role requires attention to detail, time management skills, physical stamina, and a commitment to maintaining high standards of cleanliness and guest satisfaction.

Responsibilities

• Service guest rooms use cleaning agents and equipment in adherence to department policies.
• Remove, inventory and replace soiled linens and prepare rooms for guest arrivals.
• Organize and replenish guest room amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Maintain a clean, safe, hazard-free work environment within areas of responsibility.
• Promote positive guests and always team member relations.
• Perform other duties as assigned.

Qualifications Education, Experience

• High School Diploma or trade school certificate

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.