Room Attendant | Full-Time | TPS Kanata

Silver Hotel Group; Ottawa; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Culture you’ll love

Scholarship opportunities

RRSP matching

Wellness credits

Hotel stay discounts

Job summary

TownePlace Suites by Marriott Ottawa Kanata, part of the Silver Hotel Group, is hiring a Room Attendant for a full-time position. You will promote a positive guest image, handle requests, and maintain cleaning standards across rooms.

The role requires flexibility for mornings, afternoons, evenings, weekends, and holidays, with training and benefits aligned to SHG practices. Join a team that values accountability, teamwork, and guest satisfaction.

Qualifications

• Housekeeping experience is desirable but not required.
• Move, lift, carry, and place objects weighing up to 25 lbs.
• Ability to push/pull a housekeeping cart and equipment on varied surfaces.
• Stand or walk for extended periods across a full shift.

Responsibilities

• Enter and prepare the room for cleaning per standards.
• Make beds and replenish guestroom and bath supplies.
• Deliver and retrieve items (e.g., iron, ironing boards) for guests.
• Perform rotation cleaning and maintain equipment and work areas.

Skills

Housekeeping

Stamina

Customer service

Flexible shifts

Job description

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Why Join Us?

Are you the kind of a pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.

Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short—we want you to help us build something exceptional.

TownePlace Suites by Marriott Ottawa Kanata has an existing full-time vacancy for a Room Attendant. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role

Reporting To The Executive Housekeeper Or Designate, You Will

• Enters and prepares the room for cleaning;
• Makes the bed(s) according to hotel standards;
• Replenishes guestroom and bath supplies;
• Delivers and retrieves items on loan to guests e.g. iron and ironing boards;
• Performs rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required;
• Maintains work area and equipment according to hotel standards;
• Attends to guest calls, guest requests /guest complaints in the area assigned to him;
• Responsible for achieving and exceeding guest satisfaction;
• Other duties as assigned.

What You Bring To The Table

• Housekeeping experience is desirable but not required;
• Basic knowledge of cleaning and industrial equipment and cleaning materials desired but not required;
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Ability to work flexible shifts (mornings, afternoons, evenings, weekends, and holidays);
• Perform other reasonable job duties as requested by Supervisors.

Why You’ll Love Working Here

At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.

• Culture you’ll love—fun, recognition, authentic, and vibrant.
• Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
• A chance to shape the success of our Kanata hotels.
• Full commitment to inclusivity, equality, and accessibility.
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

About TownePlace Suites By Marriott Ottawa Kanata

https://www.silverhotelgroup.com/hotel/towneplace-suites-by-marriott-ottawa-kanata/

Relax and feel at home with a fully equipped kitchen and high-speed Internet access. TownePlace Suites by Marriott® is an extended-stay Ottawa hotel where you can balance work and life as you like, with the comfort, flexibility, and affordability you require. We offer a variety of packages for our Ottawa suites that include hotel deals for seniors, military, AAA/CAA, and corporate guests. TownePlace Suites in Kanata is located near the Kanata Business Park and highlights a neighbourhood lifestyle living, a pleasant outdoor grill and patio, plus an inviting staff that will make you feel at home throughout your extended stay. We are also located minutes away from the Canadian Tire Centre (home of the Ottawa Senators), Bell Sensplex and Tanger Outlets. We look forward to hosting you soon at our brand-new Ottawa hotel!

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.