Room Attendant

InnVest Hotels; Central Ontario; Hybrid; CAD 19,000 - 25,000; Full time

Job summary

InnVest Hotels seeks a Housekeeping Room Attendant to clean and service guest rooms in a timely, organized manner, following brand standards. You will provide genuine guest service, manage supplies, and support safety procedures.

The role emphasizes teamwork, reliability, and the ability to work nights, weekends, and holidays. Prior hotel cleaning and customer service experience is an asset for success.

Qualifications

• Hotel cleaning and customer service experience is an asset.
• Ability to move, lift, push and pull objects up to 25 pounds.
• Flexible to work nights, weekends and holidays.

Responsibilities

• Clean and service assigned guest rooms in a timely, organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart and replenish items as required.
• Follow health and safety guidelines and wear protective equipment when needed.
• Respond to housekeeping room cleaning requests from guests or management promptly.
• Keep supervisor updated on work progress and report repairs needed.
• Work as part of a team and communicate with other departments to ensure quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

Skills

Customer service experience

Physical stamina

Flexible shifts

Literacy skills

Organizational skills

Interpersonal skills

Teamwork

Self-motivation

Job description

Description

THE COMPANY

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of over 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit https://innvesthotels.com/

ACTIVITIES:

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills – reading, writing, and oral
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.