Roger Vivier - Client Advisor

Roger Vivier; Toronto; On-site; CAD 28,000 - 36,000; Full time

Job summary

Roger Vivier is seeking a Client Advisor for the Toronto location. The role focuses on guiding customers through the brand's sales ritual with professionalism and in-depth product knowledge, while collaborating with a team to uphold the brand image.

The Client Advisor will work under the Store Manager, assist with inventory and goods receiving, and ensure a high-energy, customer-centric shopping experience in line with Roger Vivier standards.

Qualifications

• Able to be mobile on the sales floor for extended periods.
• Able to lift multiple shoe boxes and use a ladder.
• Willing to work closing shifts, weekends, inventory and holiday season.

Responsibilities

• Escort customers through the sales ritual, ensuring impeccable professionalism and product knowledge.
• Observe and apply company policies and procedures in the store.
• Assist customers in selecting products that best fit their needs and preferences.
• Coordinate with coworkers and the Visual Department to maintain brand presentation.
• Participate in goods receiving and inventory checks as needed.
• Communicate customer feedback about collections to the Store Manager.

Skills

Sales

Customer service

Product knowledge

Team collaboration

Job description

The Client Advisor:

As a global luxury brand, Roger Vivier was described as the \"Fabergé of Footwear\" and accredited with creating the first stiletto heel in the 1950’s, Roger Vivier designed extravagant, luxuriantly embellished shoes.

The Client Advisor is one of the most important assets for the brand, generating sales and profits for the company. The position requires a diversified mix of skills and capabilities, as well as great dedication. The Client Advisor works under the direction of the Store Manager. The role of the Client Advisor is to escort the customer through the sales ritual, while exhibiting impeccable professionalism and knowledge of the product. The Client Advisor shall also be a team player who develops solid working relations with coworkers. This role will be located at the Bloor Street location in Toronto, Canada.

Client Advisor duties and responsibilities

• · Observe and apply the company policies and procedures, ensuring that all directives are observed in the store.


• · Carry out all tasks assigned by the Store Manager.


• · Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires and convincing them to make the purchase.


• · Exchange products for customers as necessary, place special orders or reserve products and contact other stores as necessary to locate the product sought by the customer to arrange its transfer.


• · Prioritize work to achieve sales objectives and observe timelines.


• · Keep a constant eye on product display and coordinating actions with the representative of the Visual Department in the store.


• · Keep constant tabs on products present in the store and their prices.


• · Take part in training programs and provide feedback on the effectiveness of the programs to the Store Manager.


• · Take an active role in inventory.


• · Participate in goods receiving and ensure quality control.


• · Be aware of the sales plan and coordinate constantly with coworkers to guarantee an atmosphere that is in keeping with the brand image.


• · Gather feedback from customers on the collection and communicate it to the Store Manager.


• · Ensure that customers are informed of the arrival of new collections and special events


• · Accompany the customer to the cash register, initiating them into the procedure for completing the sale (coupons, client profile, packaging).

REQUIREMENTS:

• · Ability to be mobile on the sales floor for extended periods of time.


• · Ability to lift multiple shoe boxes.


• · Ability to properly utilize a ladder in the stock room to retrieve items from the shelves.


• · Availability to work closing shifts, weekends, annual inventory, and entire holiday season.

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.