Road Test Examiner & Licensing Specialist – Nelson, BC

ICBC; Nelson; On-site; CAD 66,000 - 71,000; Full time

Benefits offered by this job

Extended Health and dental coverage

Sick leave plan

Pension plan

Employee assistance program

Basic life insurance

Job summary

ICBC in Nelson, BC is seeking a Driver Examiner to assess driver competency through road tests and guide customers through licensing milestones. The role requires sound judgment and strong customer service, with a focus on accuracy and safety.

You will work with a supportive team and independently manage daily testing targets while handling inquiries and explaining licensing processes. The position is based at the Nelson Driver Licensing Office and involves variable weather conditions.

Qualifications

• Strong customer service skills with a professional and respectful approach.
• Confidence in making independent decisions in dynamic situations.
• Ability to deliver clear, constructive feedback, including difficult conversations.
• Solid organizational and time-management skills.
• Solid computer and data-entry skills; cash-handling experience is an asset.

Responsibilities

• Conduct road tests for commercial and passenger vehicles (Class 1–8) to assess drivers’ knowledge, skills, and safe driving ability.
• Administer re-examinations in accordance with the Motor Vehicle Act and Regulations.
• Apply sound judgment and decision‑making when evaluating driver performance.
• Provide clear, constructive feedback to customers following their road tests.
• Support Driver Licensing Centre operations by assisting customers with inquiries, processes, and transactions between road tests.
• Manage scheduling and workflow to meet daily service and testing targets.
• Work independently while contributing to a collaborative, customer‑focused team.
• Adapt to a variety of working conditions, including weather and customer vehicle environments.

Skills

Customer service

Decision making

Time management

Communication

Job description

ICBC in Nelson, BC is seeking a Driver Examiner to assess driver competency through road tests and guide customers through licensing milestones. The role requires sound judgment and strong customer service, with a focus on accuracy and safety.

You will work with a supportive team and independently manage daily testing targets while handling inquiries and explaining licensing processes. The position is based at the Nelson Driver Licensing Office and involves variable weather conditions.