RMA & Returns Operations Specialist

Evertz Microsystems Limited; Burlington; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Job summary

Evertz Microsystems is seeking a detail-oriented customer returns specialist to join our Burlington, Ontario team in an in-office role. You will manage RMAs, coordinate warranty replacements and ship repair units, and prepare replacement quotes for customers, ensuring smooth cross-functional collaboration with Production, Logistics, Sales, Administration, and Technical Support.

We value clear communication, accuracy, and a proactive approach to resolving issues, with a focus on delivering an

Qualifications

• Post-secondary education in business or administration or related experience.
• Excellent verbal and written communication, problem solving, and time management.
• Ability to work in a fast-paced environment.
• Customer service experience is preferred.

Responsibilities

• Process RMAs for customer hardware returns.
• Coordinate warranty replacements and repair shipments.
• Prepare replacement quotes for customers.
• Communicate with customers regarding returns, status updates and payments.
• Serve as the go-to contact for customer return requests.
• Maintain accurate records to keep the team running smoothly.
• Collaborate with Production, Logistics, Sales, Administration, and Technical Support.
• Perform other duties as required.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

Post-secondary education in Business/Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Evertz Microsystems is seeking a detail-oriented customer returns specialist to join our Burlington, Ontario team in an in-office role. You will manage RMAs, coordinate warranty replacements and ship repair units, and prepare replacement quotes for customers, ensuring smooth cross-functional collaboration with Production, Logistics, Sales, Administration, and Technical Support.

We value clear communication, accuracy, and a proactive approach to resolving issues, with a focus on delivering an