Risk Project Coordinator

Manulife group; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Mental health support

Disability insurance

Pension plan

Paid time off

Job summary

Manulife's Group Functions Technology ITS&BR team in Toronto seeks a Risk Project Coordinator to support cross-functional risk and governance efforts, designing target state operating models and mapping current workflows. This hybrid role requires three days onsite in the Toronto office and offers exposure to risk, compliance, and project governance across GFT Shared Services.

You will document SDLC processes, gate requirements, and collaborate with Risk Line 1b and other teams to improve

Qualifications

• 5+ years in a Project Coordinator/PMO Analyst/BA role.
• Ability to translate complex processes into visuals.
• Knowledge of PMO practices, methodologies, governance.
• Understanding of SDLC.
• Exposure to risk framework.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Word, Teams).
• Ability to collaborate with cross-functional teams.

Responsibilities

• Model workflows and handoffs across Risk Line 1b teams.
• Define interaction model between Line 1b and other Support Service teams.
• Document the SDLC/Agile process and gating requirements.
• Represent the Line 1b team in project gating meetings.

Skills

PMO experience

Process mapping

SDLC understanding

Risk framework exposure

Cross-functional collaboration

Communication skills

MS Office proficiency

Tools

Microsoft Visio

Microsoft Office

Teams

Job description

The Risk Project Coordinator in Manulife Group Functions Technology (GFT) IT Security & Business Resilience (ITS&BR) team provides project support for ITS&BR producing and analyzing internal current state operating workflows for GFT Shared Services and assisting in designing the target state operating models by assessing operational inefficiencies. This is a hybrid position requiring 3 days onsite in the Toronto office.

Position Responsibilities:

• Modeling workflows and handoffs across Risk Line 1b teams supporting Group Functions Technology.
• Defining the interactive model between Risk Line 1b and other Support Service teams.
• Documenting the SDLC/Agile process and gating requirements for GFT initiatives and incorporating Risk.
• Representing the Line 1b team in project gating meetings and committees.

Required Qualifications:

• 5+ years of experience in a Project Coordinator, PMO Analyst, Business Analyst, or related role.
• Experience creating and maintaining process flows, workflows, and diagrams using Microsoft Visio or similar tools; Ability to translate complex processes into clear visual workflows.
• Knowledge of Project Management Office (PMO) practices, methodologies, and governance processes.
• Understanding of the Software Development Life Cycle (SDLC).
• Exposure to Risk Framework
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills; Strong attention to detail and documentation quality.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
• Ability to work effectively with cross-functional business and technology teams.

Preferred Qualifications:

• Exposure to project management methodologies such as Agile, Waterfall, or Hybrid delivery models.
• Familiarity with project governance, issue tracking, and status reporting.
• Experience supporting risk, compliance, or control-related initiatives including knowledge of risk management concepts and information risk processes

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&DD insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

We're committed to creating a workplace where employees feel empowered to grow the career they want.

Shouldn't there be more to a workplace than work? We think so. That’s why we offer a range of benefits to help you grow both personally and professionally.

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it’s a strategic advantage that sets us apart.