IT Project Manager

Manulife; Toronto; Hybrid; CAD 86,000 - 136,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision benefits

Disability insurance

Life and AD&D insurance

Pension and share ownership

Job summary

Manulife is seeking an IT Project Manager to lead enterprise IT initiatives within the Global Technology & Cyber Security PMO. You will drive end-to-end delivery, manage budgets, and coordinate cross-functional teams in a fast-paced, matrixed environment.

The role emphasizes strong communication, stakeholder management, and the ability to navigate change while aligning with strategic objectives. Hybrid work in Canada is possible.

Qualifications

• 3–5+ years in Project Management delivering IT initiatives.
• Experience with IT, network infrastructure, and security projects.
• Strong risk, issue management and transparent delivery practices.
• Excellent critical thinking, analytical and problem solving skills.
• Ability to drive change in a complex, matrixed environment.
• Influence, negotiate and collaborate across business and technology teams.
• Clear written and verbal communication, with senior leadership presentation skills.
• Strong budget management and understanding of business drivers.

Responsibilities

• Lead end-to-end execution of technical and business projects from business case to closure.
• Manage projects using waterfall and Agile practices where appropriate.
• Deliver projects on time, within scope and budget aligned to objectives.
• Define and manage complex projects with interdependencies.
• Coordinate with technology teams, vendors, and business partners.
• Serve as liaison between project teams, sponsors and client groups.
• Set roles, expectations, goals and resource requirements for teams.
• Influence stakeholders without formal authority.
• Identify, analyze, mitigate risks; elevate when needed.
• Manage project budgets, forecasts and financial tracking.
• Ensure adherence to governance standards and controls.
• Provide regular, clear communication to teams and leadership.
• Present complex information in a clear, actionable way.
• Identify opportunities to improve delivery methods and tools.
• Contribute to team success.

Skills

Project management

IT initiatives

Stakeholder management

Risk management

Budget management

Communication

Leadership in matrixed environments

Negotiation

Education

University degree

PMP certification

CSM/Agile certification

Financial services experience

Job description

Join our Global Technology & Cyber Security PMO team as an IT Project Manager.

In this role, you will lead technical initiatives that support Manulife’s multi‑year strategic objectives. Reporting to the Director of Strategic Delivery, you will manage IT projects in a fast‑paced, matrixed environment.

The successful candidate brings strong experience delivering enterprise‑scale IT projects, excellent communication and stakeholder management skills, and a passion for driving results while navigating complexity and change.

This role manages and coordinates business and technical projects through all phases of initiation, development, and implementation. Responsibilities may be adjusted as business needs evolve.

Position Responsibilities

Project Delivery & Execution

• Lead end‑to‑end execution of technical and business projects, from business case development through implementation and closure.
• Manage projects primarily using waterfall methodologies, while incorporating Agile practices where appropriate.
• Ensure projects are delivered on time, within scope and budget, and aligned with business objectives.
• Define, document, and manage complex projects with interdependencies.

Stakeholder & Team Management

• Coordinate with technology teams, application owners, vendors, business partners, and external consultants.
• Act as a liaison between project teams, sponsors, and client groups.
• Establish clear roles, expectations, goals, and resource requirements for project teams.
• Influence and negotiate with stakeholders without formal authority.

Risk, Financial & Governance Management

• Identify, analyze, mitigate, document, and control project risks and issues; elevate when appropriate.
• Manage project budgets, forecasts, and financial tracking.
• Ensure adherence to Manulife’s global project governance framework, standards, and controls.

Communication & Continuous Improvement

• Provide regular, clear, and concise communication to project teams, stakeholders, sponsors, and senior management.
• Present complex information in a clear and actionable manner.
• Identify opportunities to improve delivery methods, tools, and processes.
• Contribute positively to team success.

Required Qualifications

• Minimum 3 to 5 years+ of experience in Project Management, managing IT initiatives.
• Proven experience delivering IT, network infrastructure, and security projects.
• Strong understanding of project risk, issue management, and delivery transparency.
• Excellent critical thinking, analytical, and problem‑solving skills.
• Demonstrated ability to manage change and operate effectively in a complex, matrixed environment.
• Ability to influence, negotiate, and collaborate across business and technology teams.
• Strong written and verbal communication skills; able to present to senior leadership.
• Strong financial acumen, including budget management and understanding business drivers.

Preferred Qualifications

• University degree and/or equivalent professional experience.
• PMP (Project Management Professional) certification
• CSM (Certified Scrum Master) or Agile certification
• Experience working within large enterprise or financial services environments

Key Competencies

• Strong understanding of how technology supports enterprise and business strategy.
• Awareness of the full technology stack and IT delivery lifecycle.
• Strategic thinking with consideration for both short‑and long‑term outcomes.
• Strong organizational skills and attention to detail.
• Continuous learner with a willingness to seek coaching and advanced training.
• Collaborative mindset with the ability to work across teams and functions.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health
• dental
• mental health
• vision
• short‑and long‑term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans

• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources

• holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.