Risk & Compliance Manager

IntouchCX; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

IntouchCX is seeking a Manager of Compliance & Risk to oversee adherence to external legislation and internal policies. The role includes supervising staff, reviewing client contracts for compliance, and supporting audits.

We are looking for a candidate with a degree in Business Administration or Finance and 2–3 years in audit or compliance, plus supervisory experience. The position requires strong communication, analytical, and organizational skills, with occasional travel.

Qualifications

• Post-secondary degree in Business Administration or Finance.
• 1–2 years experience in a supervisory position.
• 2–3 years experience in an audit or compliance function.
• Experience working with internal and external contacts.

Responsibilities

• Supervise and mentor staff to complete assigned projects and tasks within given timelines
• Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements
• Assure audits are being completed and appropriately reported as required by government legislature
• Work alongside other departments to assess operational risks on a regular basis
• Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
• Ensure compliance with the company’s policies and procedures
• Provide insight and recommendations for process improvements that are identified during compliance reviews
• Assist external auditors by providing required documentation as requested
• Support and complete other related projects as needed

Skills

Strong communication

Excellent writing

Analytical thinking

Problem solving

Research skills

Organizational skills

Time management

Project management

Adaptability

Travel readiness

Education

Post-secondary degree in Business Administration or Finance

Job description

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.

We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.

As Risk & Compliance Manager, You Will…

• Supervise and mentor staff to complete assigned projects and tasks within given timelines

• Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements

• Assure audits are being completed and appropriately reported as required by government legislature

• Work alongside other departments to assess operational risks on a regular basis

• Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness

• Ensure compliance with the company’s policies and procedures

• Provide insight and recommendations for process improvements that are identified during compliance reviews

• Assist external auditors by providing required documentation as requested

• Support and complete other related projects as needed

As Risk & Compliance Manager, You Need…

• Post-secondary degree in Business Administration or Finance

• 1-2 years experience in a supervisory position

• 2-3 years experience in an audit or compliance function

• Experience working with internal and external contacts

• Strong communication skills to effectively interact with diverse groups of people at all levels of the organization

• Excellent writing skills in order to write necessary required reports

• Strong analytical, critical thinking and problem solving skills

• The ability to research and source information

• The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness

• Excellent time and project management skills

• Ability to adapt to change and innovation

• The ability to travel occasionally