Risk & Compliance Manager

Kibbi Technologies Inc.; Winnipeg; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental

Paid time off

Job summary

IntouchCX is seeking a Risk & Compliance Manager to oversee adherence with external legislation and internal policies. You will supervise staff, review client contracts for compliance, and coordinate audits to ensure government reporting requirements are met.

You will work cross-functionally to assess operational risks, implement controls, and monitor effectiveness while maintaining company policies. Occasional travel may be required.

Qualifications

• Post-secondary degree in Business Administration or Finance.
• 1-2 years experience in a supervisory position.
• 2-3 years experience in an audit or compliance functionist.
• Experience working with internal and external contacts.
• Strong communication skills to effectively interact with diverse groups of people at all levels of the organization.
• Excellent writing skills in order to write necessary required reports.
• Strong analytical, critical thinking and problem solving skills.
• The ability to research and source information.
• The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.
• Excellent time and project management skills.
• Ability to adapt to change and innovation.
• The ability to travel occasionally.

Responsibilities

• Supervise and mentor staff to complete assigned projects and tasks within given timelines.
• Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements.
• Assure audits are being completed and appropriately reported as required by government legislature.
• Work alongside other departments to assess operational risks on a regular basis.
• Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness.
• Ensure compliance with the company’s policies and procedures.
• Provide insight and recommendations for process improvements that are identified during compliance reviews.
• Assist external auditors by providing required documentation as requested.
• Support and complete other related projects as needed.

Skills

Supervisory experience

Risk & Compliance

Auditing

Communication skills

Report writing

Education

Post-secondary degree in Business Administration or Finance

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, we are seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.

We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.

As Risk & Compliance Manager, You Will…

• Supervise and mentor staff to complete assigned projects and tasks within given timelines
• Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements
• Assure audits are being completed and appropriately reported as required by government legislature
• Work alongside other departments to assess operational risks on a regular basis
• Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
• Ensure compliance with the company’s policies and procedures
• Provide insight and recommendations for process improvements that are identified during compliance reviews
• Assist external auditors by providing required documentation as requested
• Support and complete other related projects as needed

As Risk & Compliance Manager, You Need…

• Post-secondary degree in Business Administration or Finance
• 1-2 years experience in a supervisory position
• 2-3 years experience in an audit or compliance functionist
• Experience working with internal and external contacts
• Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
• Excellent writing skills in order to write necessary required reports
• Strong analytical, critical thinking and problem solving skills
• The ability to research and source information
• The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
• Excellent time and project management skills
• Ability to adapt to change and innovation
• The ability to travel occasionally

Equal Employment Opportunities

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Accommodations

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities