REVENUE CLERK 2

City of Toronto; Toronto; Hybrid; CAD 58,000 - 64,000; Full time

Job summary

City of Toronto is seeking a Tax & Utility Collections officer at the North York Civic Centre to collect municipal taxes and other debts. You will direct ratepayers through payment procedures and handle inquiries in a courteous, efficient manner.

The role requires strong customer service, detailed account analysis, and proficiency with Microsoft Office. Knowledge of TMACS/WMACS is an asset; a temporary 12‑month contract awaits the successful candidate.

Qualifications

• Considerable experience in a Collections environment relating to Tax or Water Billing.
• Considerable experience in a customer service environment responding to enquiries by phone, email and in person, specifically dealing with City staff, Council, Officials and the public.
• Experience using Microsoft Office Suite to prepare and format reports, correspondence and documents.

Responsibilities

• Contacts delinquent Taxpayer/Ratepayer by phone or letter and conducts in-office meetings to arrange payment.
• Receives cards showing accounts in arrears and calculates penalties and interest.
• Investigates Ratepayer complaints and documents in TMACS/WMACS systems.
• Drafts correspondence and collection letters; answers mail, phone, and counter enquiries.
• Records contacts in system regarding payments, ownership changes, etc.
• Prepares statements for payment of tax/water arrears; receives payments and forwards for processing.
• Operates WMACS to obtain prints and verifies cheque/receipts.
• Traces ownership of outstanding accounts by checking assessment rolls and city directory.
• Prepares updates and issues arrears notices and corrects errors or transfers as needed.
• Directs inquiries to appropriate agencies for charges on Tax Roll and related areas.

Skills

Customer service

Communication

Attention to detail

Problem solving

Tools

Microsoft Office Suite

Job description

• Job Category: Finance, Accounting & Purchasing
• Division & Section: Revenue Services, Finance Shared Services, Tax & Utility Collections
• Work Location: North York Civic Centre, 5100 Yonge St, Toronto
• Job Type & Duration: Full-time, Temporary Vacancy (12 months)
• Hourly Rate and Wage Grade: $42.28 - $46.31
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 06-OCT-2026 to 21-OCT-2026

Job Summary:

To collect Municipal taxes and other municipally-owed debts. To direct and assist ratepayers in payment procedure and with problems connected with municipally-owed debts.

Major Responsibilities

• Contacts delinquent Taxpayer/Ratepayer by phone or letter, and conducts in-office meetings with ratepayer to assist and negotiate payment for municipal debts owing. Schedules and conducts personal interviews to arrange for the collection of taxes due.
• Receives cards showing accounts in arrears. Calculates penalties and interest for accounts.
• Investigates Ratepayer complaints regarding outstanding accounts and documents in Tax Management and Collections Systems TMACS, correspondence files and/or Water Management and Collection System (WMACS).
• Drafts correspondence and collection letters. Answers mail, telephone and counter enquiries i.e. assessments arrears, taxation process and added charges.
• Records contacts in system regarding payments, new ownership, etc.
• Prepares statement for payment of tax/water arrears.
• Receives payments, verifies amounts, forwards to Cashier for processing.
• Operates Water Management and Collection System (WMACS ) to obtain printout of accounts. Verifies information on cheques or receipts to trace payments for complaints and enquiries.
• Traces ownership of outstanding tax/water accounts by referring to assessment rolls, City directory, personal visits, contacting neighbours or sending statement to occupant.
• Prepares updates and issues additional arrears notices.
• Checks cards monthly, investigates Tax/Water accounts and corrects errors or makes transfers by preparing journal entries.
• Processes Bailiff Returns and issues bailiff warrants and calculates interest charges to date.
• Contacts taxpayers to arrange replacement of dishonoured cheques.
• Directs enquirers to appropriate agencies for charges on Tax Roll, Development charges, etc.

Key Qualifications

Your application must describe your qualifications as they relate to:

• Considerable experience working in a Collections environment relating to Tax or Water Billing.
• Considerable experience in a customer service environment responding to enquiries by phone, email and in person, specifically dealing with City staff, Council, Officials and the public.
• Considerable experience utilizing Microsoft Office Suite (e.g. Word, Excel, PowerPoint and Outlook) to prepare and format reports, correspondence and documents.

You must also have

• Knowledge of the City of Toronto, Tax and Utility Collection Procedures and the Municipal Tax Sale process.
• Knowledge of revenue management systems such as Tax/Water Management and Collection Systems TMACS/WMACS would be an asset.
• Knowledge of the policies and practices, legislation, regulations and/or City By-laws relating to Collections.
• Knowledge of Municipal Property Assessment Corporation and Assessment Review Board (MPAC/ARB) an asset.
• Excellent oral and written communications skills with the ability to communicate with all levels of staff and the public.
• Excellent interpersonal skills to act as divisional representative and to liaise with all levels of staff, legal, the public and other external contacts in an efficient, discrete and diplomatic manner.
• Excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
• Excellent conflict resolution, problem solving and negotiating skills.
• Ability to conduct detailed account analysis and prepare written responses within tight deadlines.
• Ability to conduct detailed and/or non-structured research or analysis with minimum supervision, within tight deadlines.
• Ability to perform detailed computations and calculations.
• Ability to work independently with minimal supervision.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .