Revenue and Collections Coordinator

Town of Whitchurch-Stouffville; Whitchurch-Stouffville; Hybrid; CAD 67,000 - 81,000; Full time

Benefits offered by this job

OMERS Pension

Employer funded benefits

Paid vacation

Sick time

EAP

Flexible work arrangements

Job summary

Town of Whitchurch-Stouffville is seeking a Revenue and Collections Co-Ordinator to administer municipal revenues and provide professional customer service. The role involves processing payments, managing EDI and payment plans, and resolving complex account inquiries.

The position reports to the Manager, Revenue and Taxation and requires strong accounting knowledge, 3+ years in tax/accounting, and excellent organizational skills. Flexible work arrangements are available.

Qualifications

• Post-secondary diploma in accounting, finance, or business administration.
• Minimum three years in tax billing or accounting.
• MRAP is an asset.
• Knowledge of the Municipal Act and related regulations.
• Experience with OPTA, Teranet, Municipal Connect.
• Solid accounting principles; Great Plains asset.
• Proficient in MS Office applications.

Responsibilities

• Administer municipal revenues, including daily payment processing and deposits.
• Handle EDI transactions, ownership changes and pre-authorized payments.
• Collect tax, utility, POA, and AMPS arrears and reconcile accounts.
• Maintain accurate property and customer records; prepare certificates.
• Process adjustments and refunds; respond to account inquiries.
• Provide professional customer service across stakeholders.

Skills

Organizational skills

Analytical skills

Problem solving

Time management

Interpersonal skills

Communication skills

Customer service

Independent work

Education

Post-secondary diploma in Accounting/Finance/Business Administration

Tools

OPT A

Teranet

Municipal Connect

Great Plains (Diamond)

Microsoft Office (Outlook/Word/Excel)

Job description

Scheduled Hours/Shifts: 35 hours per week

Salary: $66,658- $81,100 per year

Flexible Working

Arrangements: Yes

Vacancy Reason: New

WHY Stouffville:

Working for the Town of Stouffville means being a part of one of HRD Canada’s Best Places to Work. Here, we foster a sense of belonging as a tightknit workforce. The Town is dedicated to supporting its employees, by providing competitive compensation, OMERS Pension, employer funded benefits, paid vacation, sick time, EAP and flexible work arrangements, to help you prioritize what matters most.

Make a difference in a growing community by helping support the financial services residents and businesses rely on every day. As the Revenue and Collections Co-Ordinator, you will play a key role in administering municipal revenues, managing customer accounts, coordinating payment and collection activities and resolving complex account inquiries. This varied position offers the opportunity to work with residents and stakeholders, manage important financial processes and help ensure accurate, responsive and professional service across the Municipality.

We are committed to being an equal opportunity employer, supportive of an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflects the citizens we serve. At the Town, we respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.

Position Purpose:

Reporting to the Manager, Revenue and Taxation, the Revenue and Collections Coordinator is responsible for the administration of municipal revenues, including daily payment processing and deposits, EDI transactions, ownership and mortgage company changes, pre-authorized payment plans, and the collection of tax, utility, POA, and AMPS arrears. The position maintains accurate property and customer account records, prepares tax and water certificates, processes account adjustments and refunds, and resolves account inquiries. The Revenue and Collections Coordinator provides professional customer service while ensuring compliance with municipal policies, procedures, and applicable legislation.

Qualifications and Requirements:

• Post-secondary diploma in business-related programs such as Accounting, Finance, or Business Administration.


• Minimum three (3) years of related work experience in a tax billing and/or accounting environment.


• Municipal Revenue Administration Program (MRAP) is considered an asset.


• Knowledge of the Municipal Act, Assessment Act, Municipal Tax Sales Rules, and related provincial legislation and regulations.


• Knowledge and experience using OPTA, Teranet, and Municipal Connect.


• Solid knowledge of general accounting principles and practices.


• Experience with Great Plains (Diamond) software is considered an asset.


• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.


• Excellent organizational, analytical, problem-solving, and time management skills, with the ability to manage multiple priorities and meet strict deadlines.


• Ability to work independently with minimal supervision in a fast-paced, changing environment.


• Strong interpersonal, communication, and customer service skills, with the ability to interact effectively and professionally with municipal staff, elected officials, government agencies, residents, contractors, the development and business community, and the general public.


• Demonstrated discretion, sound judgment, and the ability to handle confidential and sensitive information while maintaining the security of records and files.


• Highly organized, detail-oriented, and committed to accuracy and professionalism.

We thank all applicants for their interest in this position, however, only those applicants selected for an interview will be contacted.