Return-to-Work Case Manager: Empathetic Support

First Nations University of Canada; Regina; On-site; CAD 62,000 - 79,000; Full time

Job summary

Saskatchewan Workers’ Compensation Board (WCB) Regina Head Office is seeking a Customer Care Facilitator. This permanent role focuses on assessing worker needs and administering Workers’ Compensation benefits, while leading recovery and collaborative return-to-work planning.

The position requires a university degree in a related field and at least one year of case management experience, plus a valid Saskatchewan driver's license. Strong communication and decision-making skills are essential.

Qualifications

• University degree in health care, education, social sciences, disability management or business.
• Minimum of one year case management experience.
• Field position requiring a valid class 5 Saskatchewan driver’s license.

Responsibilities

• Assess the needs of individual workers and administer benefits under The Workers’ Compensation Act.
• Lead recovery and collaborative return-to-work planning with workers, employers, health-care providers, unions and others.
• Manage assigned caseloads and prepare reasoned, plain language decisions.
• Adhere to return-to-work procedures and approve/authorize services and benefits for injured workers.

Skills

Risk management

Conceptual thinking

Communication

Return to work

Problem solving

Decision making

Relationship management

Act interpretation

Education

University degree (health care / education / social sciences / disability management / business)

Job description

Saskatchewan Workers’ Compensation Board (WCB) Regina Head Office is seeking a Customer Care Facilitator. This permanent role focuses on assessing worker needs and administering Workers’ Compensation benefits, while leading recovery and collaborative return-to-work planning.

The position requires a university degree in a related field and at least one year of case management experience, plus a valid Saskatchewan driver's license. Strong communication and decision-making skills are essential.